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Arrears question

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Hi all.
Coming towards what I thought was the end of my DMP however I have just logged into one of my loan accounts directly to check the estimated balance was correct and I'm so confused.
The latest statement they have says my outstanding balance is £1000 of which £3000 is in arrears. 
I thought I only had around £1000 left to pay but I can't make sense of this.
Do I owe the arrears on top of the £1000?

Any help would be greatly appreciated.

TIA

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