RBS / NatWest product switchers be warned!

DullGreyGuy

MWT said:

Runningaviator said:

I’m a Premier banking and business customer, so expected that maybe the bank would show a loyal customer (how wrong I was) how to deliver great service by at least offering the same rate on a product switch that they offer new customers.

It wouldn't matter how many different accounts you have with them or how many products you have from them, they can only treat you just like every other existing customer and cannot take into consideration the level and duration of your other business with them, so your 'loyalty' in that regard is irrelevant.

Many banks, eg Barclays (https://www.barclays.co.uk/premier-banking/mortgages/), claim to offer their premier customers account holders exclusive products/rates. Natwest also have pages on "premier mortgages" but are less clear on what benefits they have over standard products. 

MWT

DullGreyGuy said:

MWT said:

Runningaviator said:

I’m a Premier banking and business customer, so expected that maybe the bank would show a loyal customer (how wrong I was) how to deliver great service by at least offering the same rate on a product switch that they offer new customers.

It wouldn't matter how many different accounts you have with them or how many products you have from them, they can only treat you just like every other existing customer and cannot take into consideration the level and duration of your other business with them, so your 'loyalty' in that regard is irrelevant.

Many banks, eg Barclays (https://www.barclays.co.uk/premier-banking/mortgages/), claim to offer their premier customers account holders exclusive products/rates. Natwest also have pages on "premier mortgages" but are less clear on what benefits they have over standard products. 

... but all the customers of a specific 'class' would be treated the same, it is not going to be a case by case variable offering to reflect their individual worth to the company, this is exactly the example that was given earlier.

So there is no price flexibility on a case by case basis these days, it has to be seen to be equitable for all within a defined group.

So Barclays can offer their 'Premiere' customers exclusive products, but those products would be available to all such customers.

The mistake is expecting any sort of special treatment beyond the features of the product or 'class' of customer that you belong to...