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Reliance byte unpaid fuel notice

Hello All

Has anyone had any run ins with a company called reliance byte? I received a letter a few weeks ago saying I was being charged for unpaid fuel as I’m either the registered keeper or driver at the time, they inside cctv images. I am the registered keeper but was not the driver and the driver is clearly shown in the images as a male. So I rang them and emailed them, no response. When ringing I get useless individuals saying nobody can answer your call and I try and explain nobody comes back to me and all I get is, oh well.

Anyways the new letter states that if I don’t pay within 14 days a ccj will be registered. Do reliance byte have this power? Or does it go through the usual small claims track? As previously asked, has anyone managed to ever get through to these people? Thanks for the help. 
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Comments

  • Have you actually received a letter from the court?

    You are wasting your time phoning and E Mailing.

    You have to have a letter by snail mail.
    If you go down to the woods today you better not go alone.
  • molerat
    molerat Posts: 32,905 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 30 September at 1:23PM
    Do you recognise the driver ?
    They cannot "issue a CCJ", only a court can do that.  It is pretty much a tactic to get you to pay, if they do go to court your defence would be it is obviously not you in the pictures.
    If you do know who it is, and I get the feeling you do, why are you not willing to tell them ?  They could possibly report it to the police which could result in your car being randomly stopped.
  • Have you actually received a letter from the court?

    You are wasting your time phoning and E Mailing.

    You have to have a letter by snail mail.
    I have just drafted a letter to send them by recorded delivery. 

    No I haven’t, it just says on the letter that if payment isn’t received within 14 days this will result in the registration of the debt at the county court. Haven’t even received a letter before claim. 
  • molerat said:
    Do you recognise the driver ?
    They cannot "issue a CCJ", only a court can do that.  It is pretty much a tactic to get you to pay, if they do go to court your defence would be it is obviously not you in the pictures.
    If you do know who it is, and I get the feeling you do, why are you not willing to tell them ?
    I have told them who the driver is in a couple of emails and in a phone call. The number they give just has random call centre workers who take information and pass it on. 
  • sourcrates
    sourcrates Posts: 30,057 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    Hello All

    Anyways the new letter states that if I don’t pay within 14 days a ccj will be registered. Do reliance byte have this power? 
    No, they have just the same power as anyone else in the country, they appear to be a debt collection company that specialises in forecourt drive offs and recovery of money owed.

    You cannot just register a CCJ, only the court can do that, and only after a successful claim, they must use the same small claims track available to anyone, so if they go down that road, you should defend the claim on the basis that you were not the driver at the time of the incident.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Hello All

    Anyways the new letter states that if I don’t pay within 14 days a ccj will be registered. Do reliance byte have this power? 
    No, they have just the same power as anyone else in the country, they appear to be a debt collection company that specialises in forecourt drive offs and recovery of money owed.

    You cannot just register a CCJ, only the court can do that, and only after a successful claim, they must use the same small claims track available to anyone, so if they go down that road, you should defend the claim on the basis that you were not the driver at the time of the incident.
    Thank you for the information. 
  • Hannahc1990x
    Hannahc1990x Posts: 39 Forumite
    Fourth Anniversary 10 Posts Name Dropper
    So I have now received an email response after sending my signed letter. They state they will not change the notice to the driver as apparently they will only do this if I can provide a signed hire agreement between me and the driver. Absolute rubbish. 
    As far as I’m aware the driver and person dispensing fuel is the one who forms the contract to pay the fuel. Is that right? Surely the registered keeper is only on paper and the actual owner or a car or the person insured to drive a car can all be different people so the registered keeper, as long as they can identify the driver, has to pay this? 
  • sourcrates
    sourcrates Posts: 30,057 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    edited 11 October at 12:11PM
    Stop trying to deal with those who won`t apply common sense, defend the claim, when/if it comes, as you were not the driver, get your evidence together, and let the court decide who is right.

    As an example, when you get caught by a speed camera, you get a NIP in the post asking if you were the driver at the time of the incident, so the driver has to be named in order to prosecute, similar guidelines apply here.

    They are being deliberately belligerent as there job is to extract the fine from you, using any and all means at their disposal, so they will say and do anything in order to make that happen, the last thing they want is this to end up in front of a judge and make themselves look stupid.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Andyjflet
    Andyjflet Posts: 640 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    As sourcates says, let them take you to court, they are barking up the wrong tree, its scare tactics to get money. At least 4 people are covered or insured by me to drive my car, its up to them to find out the driver. I would love to listen to this one in a magistrates court. 
    Baby Step 6/7 - £65000 saved for emergency fund DEBT FREE !!!
    Currently Negotiating with HMRC !
  • WYSPECIAL
    WYSPECIAL Posts: 687 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Let them report the theft of fuel to the Police.
    If it's reported to them and you're the registered keeper they will ask you who was driving at the time of the incident and deal with it accordingly.
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