LCS Letter Regarding bill I'm not liable for

Crumbles50

I've seen a few LCS posts on here.  It's my first time of posting, however, I wanted to ask if anyone else has come across this and what the advice is given that they don't even answer their phones.  I've tried and it cuts out after a while and when you ask for a call back, it also cuts you off:

I was written to by LCS regarding a property that I let out. They are chasing on behalf of their client EON next.  They have stated the supposed outstanding balance on the letter and given the dates 19/12/2020 and 11/01/2022!  The property was tenanted up to 20/10/2021 then vacant and then tenanted from 23/12/2021-11/01/2022.  I have settled the bills for the vacant period 21/10/2021 and 23/12/2022 and have proof of this, including meter readings.  

I don't owe this balance, what is the advice?  I have tried to call but no joy as above.  I don't know whether to write or just ignore the letter!  I know I'm not liable for this debt.  

PRAISETHESUN

I wouldn't bother calling them. You want to keep your correspondence in writing so there is an audit trail.

I'd be looking to submit a formal complaint through their complaints process, and challenge any debt collection letters. The usual approach is to first send a "prove it" letter to get all the information they are relying on to enforce the debt. You can then respond with the fact that the amount outstanding has been paid (evidenced by any bills issued and payment confirmation receipts), and the rest is owed by someone else who is not you (and therefore should not be your problem). If they don't sort out your complaint within 8 weeks then you should be able to escalate to the ombudsman.

https://forums.moneysavingexpert.com/discussion/6027800/debt-free-wannabe-sticky-provit-statute-barred-letters-defaults-help-and-guidance-all-here

molerat

It looks like the tenants did not register with the supplier. Pass on the names and last known address details of the tenants for the periods.