We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Civil Service Pensions - Capita response times
uknick
Posts: 1,808 Forumite
My partner has now been waiting over 5 weeks for CAPITA to answer some questions regarding the pension she was due in August. Is this typical?
0
Comments
-
No, it is very uncommon. It will remain that way until Capita become the Scheme Administrator in late 2025.
Until then, the scheme administrator is MyCSP. Several posters have been experiencing delays in responses, pension lump sums, etc, in recent weeks, so you are not alone.0 -
uknick said:My partner has now been waiting over 5 weeks for CAPITA to answer some questions regarding the pension she was due in August. Is this typical?Very unusual since CAPITA don't currently manage the civil service pension scheme.They're set to manage it from September 2025. MyCSP currently manage the civil service pension scheme.Personal experience, I have found responses to be slow, but accurate and helpful. 3 weeks is about the top end of what i was experiencing. I would be chasing after 5.I don't expect the service to improve as MyCSP are in the last 12 months of their contract, and so very few people will be looking at service improvement strategies right now.0
-
My mistake re Capita. Maybe I'm getting ahead of myself in anticipating getting no response till they take over.
She did chase last week.0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards