We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Any chance for final appeal?

Foreverex
Posts: 10 Forumite

Hi, I usually bought ticket for my next day travel after 12pm so I can pay no service charge using the Trainline app. One night I wasn't feeling well and not sure if I hit the button to complete the purchase, so when I arrived Manchester Victoria I realised I had no ticket.
I could have just got on the app and buy a ticket for next arriving train just to get out of the station. But I decided walking to one of the ticket officer (as no ticket office within the paid area) and hoping to buy a ticket just like I see people doing it other times. I was just trying to be honest.
But I was given a penalty fare of £50 and he told me to appeal it by explaining the situation I told him.
My first and second appeals have been rejected. I have explained what's happening on the day and showing my app purchasing records to show I always buy tickets for my travel. But no mercy given.
Yes my departure station has all the means to buy tickets and I didn't have something called promise to pay notice. I just thought I had purchased the ticket on app when I was half dead the night before.
Any chance or new grounds would you suggest for my final appeal?
Thanks in advance
I could have just got on the app and buy a ticket for next arriving train just to get out of the station. But I decided walking to one of the ticket officer (as no ticket office within the paid area) and hoping to buy a ticket just like I see people doing it other times. I was just trying to be honest.
But I was given a penalty fare of £50 and he told me to appeal it by explaining the situation I told him.
My first and second appeals have been rejected. I have explained what's happening on the day and showing my app purchasing records to show I always buy tickets for my travel. But no mercy given.
Yes my departure station has all the means to buy tickets and I didn't have something called promise to pay notice. I just thought I had purchased the ticket on app when I was half dead the night before.
Any chance or new grounds would you suggest for my final appeal?
Thanks in advance
0
Comments
-
It doesn't sound like you really have grounds for appeal. The bottom line is you didn't have a valid ticket.
For future reference, there are other much better ticket selling apps / services than Trainline that don't charge fees, regardless of when you buy your ticket.testing 1231 -
You may get some better advice in the RailUK "Disputes" forum:
https://www.railforums.co.uk/forums/disputes-prosecutions.152/
0 -
Honest mistakes are something that simply don't happen according to train operating companies, so IMHO unfortunately you're screwed. What I will say, though, is never use Trainline to buy tickets. Search for fares on National Rail Enquiries, check for split fares and then buy from the operators direct - no fees.
0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.2K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.2K Spending & Discounts
- 243.1K Work, Benefits & Business
- 597.5K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards