Virgin Media can't service my address after being told they could, compensation?

littleboo

juliushibert said:

littleboo said:

If you were given a start date for the new service:
https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know/

Does the auto-compensation scheme still work if they're not able to complete the service connection? 

Seems to imply that auto-comp is applied automatically to a customer's bill once the service is connected and becomes live. 

Its a bit vague, but the scheme says "Your provider promises to start a new service on a particular date, but fails to do so." it doesn't mention pre-requisites to starting the service.
It also says "Unless a specific exception applies, the scheme requires signatories to pay automatic compensation to customers when the problem is caused by an event beyond a customer’s, or the provider’s control. "
It also in a roundabout way mentions when a service cant be provided - "After this, your provider needs to take reasonable steps to provide a suitable alternative service. If they are not able to give you a suitable alternative, you will still be entitled to automatic compensation under the scheme." Which reads that if they cant provide any service, compensation is still payable.

prowla

Do CityFibre support your location?

juliushibert

prowla said:

Do CityFibre support your location?

Unfortunately not. It’s just OpenReach. 

Used to be in an area serviced by CityFibre and had it. It’s the best service I’ve ever had symmetrical download and upload speeds were incredible. 

It’s annoying that OR and VM offer such low upload speeds to residential customers. But I understand why.