Got a coat for Xmas... now damaged.

rockin_plumber

My OH got me an Adidas coat for Xmas from JJB Sports.
The first time I wore it one of the poppers came adrift and broke :rolleyes:
As the coat cost about £60 you would expect better :mad:

Now the problem...
She hasnt got the reciept
The tags have been thrown away in the wrapping paper
She paid by cash so no CC transaction either
She went to the store and basically they said, not our problem.
No proof of purchase, Im stuck with a faulty coat :rolleyes:

Surely if they sell the exact same coat would a be a problem to exchange it
All they have to do is then send it back to their supplier as damaged

I have come up with a solution maybe a bit dis-honest...
I go and buy another...on my CC
And then next day return the damaged one...
And say I dont want it replaced if it breaks that easily, and request a refund....

But should I really have to go through this hastle

dmg24

She really needs to find the receipt, or speak to Adidas directly?

Poppycat

You dont need a receipt as long as you can provide other form of proof of purchase, credit card statement even a witness.

http://www.pendle.gov.uk/site/scripts/faq_info.php?faqID=413

Q: Do I need a receipt to get a refund?
Answer: Basically, the answer is no but you will need another proof of purchase. This could be a bank statement indicating the purchase, credit card counterfoil or even a witness who saw you make the purchase. A receipt however is obviously the best proof of purchase you can get so look after it until you are sure that the goods are okay.

dmg24

Poppycat wrote: »

You dont need a receipt as long as you can provide other form of proof of purchase, credit card statement even a witness.

http://www.pendle.gov.uk/site/scripts/faq_info.php?faqID=413

Q: Do I need a receipt to get a refund?
Answer: Basically, the answer is no but you will need another proof of purchase. This could be a bank statement indicating the purchase, credit card counterfoil or even a witness who saw you make the purchase. A receipt however is obviously the best proof of purchase you can get so look after it until you are sure that the goods are okay.

That is the problem, the OP has no proof of purchase as they paid by cash.

I doubt that a witness would have much persuasive power. Anyone can take a mate back in with them to say they were there. For a witness to have any weight, you would be looking at them swearing under oath that they were present at the time of purchase.

rockin_plumber

rockin_plumber wrote: »

I have come up with a solution maybe a bit dis-honest...
I go and buy another...on my CC
And then next day return the damaged one...
And say I dont want it replaced if it breaks that easily, and request a refund....

But should I really have to go through this hastle

Oh well had to go this route in the end...
Bought a new one this morning and :eek:
I had a reciept for the broken one all of a sudden :rolleyes:

So went back and got a refund as the coat I purchased in the morning had
developed a fault

loudcox

Erm, hang on, doesn't this still leave you £60 out of pocket?

jimsmum

loudcox wrote: »

Erm, hang on, doesn't this still leave you £60 out of pocket?

no, because he paid £60 for it
then bought another for £60
took the damaged one back and got a £60 refund so

60 + 60 - 60 = 60

rockin_plumber

jimsmum wrote: »

no, because he paid £60 for it
then bought another for £60
took the damaged one back and got a £60 refund so

60 + 60 - 60 = 60

Exactly :T

I liked the coat.......
Just didnt like the fact it was damaged..... :rolleyes:
Now I own an undamaged one :cool:

Everyone is happy :j