easyJet 'No show' letter

maman

Hope someone can help with this. I found a thread from 2018 but the link no longer valid.

DH and I were due to fly with EasyJet but due to a last minute medical emergency we didn't so were 'no shows' for the outward and return journeys.

Travel Insurance want evidence in the form of a 'no show letter' but how do I contact easyJet? I can't find anything on the website and the live chat seems not to be working. Anyone tried this? Any ideas?🤔

NoodleDoodleMan

The CEO'S email is johan.lundgren@easyjet.com

maman

Thanks for that @NoodleDoodleMan.

I might have to try that but I'd have thought that would be a last resort.

Do any posters have any experience of this? 🤔

la531983

maman said:

Thanks for that @NoodleDoodleMan.

I might have to try that but I'd have thought that would be a last resort.

Do any posters have any experience of this? 🤔

Well the CEO wont even see it if thats what you are thinking, it will be dealt with by a team of PAs.  Worth a shot.

NoodleDoodleMan

There is a dedicated "unhappy customer" type forum for Easyjet on Facebook.

One very helpful and knowledgeable member flags up sound advice - here's his list of contacts.

Customer Services - john.leighton@easyjet.com

Richard.Lawrence@easyjet.com - Deputy Head of Customer Service Operations at Easyjet and also Resolutions and Service Excellence Manager @ easyJet

Chief Operating Officer - david.morgan@easyjet.com

executive.support@easyjet.com

esupport@easyjet.com

resolution.support@easyjet.com

customer.support@easyjet.com

holidays.posttravel@easyjet.com

Easyjet CEO Johan.Lundgren@easyjet.com

CEO at easyJet Holidays garry.wilson@easyjet.com

Hopefully you'll get a response from somebody ?

There is also a standard enquiry form -

https://www.easyjet.com/en/help/contact/contact-us?fbclid=IwY2xjawEwJMlleHRuA2FlbQIxMAABHcre2bzIFCyRuxLWBGUxCQ-X-8LGM7q29Xsmalig9rOmcTDgZKAbcD1HDA_aem_KfNLvN3aVQMBHSkEIihuDw

Westin

Try live chat again. Seem to be working.
https://www.easyjet.com/chat/en

mdann52

They also have an "Insurance Claims" section on their enquiry form, which seems to be for what you're after

maman

Thanks all. I've put in an enquiry form asking for the no show letter. The only problem was they asked for the flight date and only allowed dates from August onwards (drop down calendar was the only way). . I chose a random date and explained the correct date on the form. They will know the dates anyway from my booking reference.

Will feed back any response. 🤞

Caz3121

maman said:

The only problem was they asked for the flight date and only allowed dates from August onwards (drop down calendar was the only way). .

might be worth trying a different browser - just tried on Chrome and can go back as far as August 2016

NoodleDoodleMan

la531983 said:

maman said:

Thanks for that @NoodleDoodleMan.

I might have to try that but I'd have thought that would be a last resort.

Do any posters have any experience of this? 🤔

Well the CEO wont even see it if thats what you are thinking, it will be dealt with by a team of PAs.  Worth a shot.

Indeed - I have had two emails to the CEO of a well known flight operator that were redirected to his staff of "lieutenants" and dealt with satisfactorily.

Sending your issue to the top executive is the correct protocol in the first instance IMO.

eskbanker

NoodleDoodleMan said:

Sending your issue to the top executive is the correct protocol in the first instance IMO.

Escalating issues to the top executive, after failures further down an organisation, may indeed sometimes be productive but can hardly be described as 'the correct protocol in the first instance'!