Confused with rail delay claim ThamesLink

jack290292

Hi,
Can anyone advise please on what to claim from ThamesLink for a delay of just under 2 hours please?
I purchased 2 return tickets for myself and my husband using a 2 together rail card - the return journey from London to Cambridge was the part of the journey that was delayed. I paid £31.05 by Paypal for this leg of the journey.
It's not clear but do I claim the £31.05? Do we have to each claim and split 50/50 - not simple on this amount! Do we put in the full amount and they decide what we are entitled to?

Thanks for any guidance

daveyjp

Have you done an online claim?  That will tell you what is required.

jack290292

Hi,
Thanks for the response but the on-line form is what is confusing me.....

ie  - it states you can only claim for yourself - but I bought both tickets - does my husband have to claim as a seperate claim?

Where it says how much are you claiming do I put the cost of the ticket, my have of the cost of the ticket or the % they say I can claim?

Newbie_John

They will adjust it.. put the full price of the ticket £31.05, same with your husband.

I've done this many times with Southeastern and they refunded what they thought was right and not the actual numbers I put - I'm using annual season ticket - so I put £3000 and they refund £5 😅

Time2count

Just put the price you paid. When I've claimed for myself and my son in the past it's never even crossed my mind to get him to do his own ticket!

martindow

jack290292 said:

 for this leg of the journey.

This implies that your journey was longer.  If you have split the journey with several tickets, a delay on one part of the journey entitles you to claim delay repay for the entire journey that you made, not just the delayed train.