NI contribution’s not allocated, any advice please.

MadeInHeaven

My sister in law phoned HMRC to check for missing years. She was told how many years were missing and the amount required to pay. On reflection and a dig around in old paperwork she found receipts for the NI contribution’s which she HAD paid, in cash, via the post office, (roughly about 12yrs worth). After calling HMRC back with this info she was told that they could see that the money had been paid and was sitting in their account but hadn’t been allocated to her account. They advised her that they didn’t know how/why this had happened and that it could take 36 weeks to investigate. Has anyone come across this before or can anyone advise please?

molerat

There have been a few cases of that happening.  Not a lot can be done other than wait for them to sort it out.  It is a manual task, pretty much pen, paper and a calculator.  The reason why I always preferred a letter and cheque in the post, the instructions and payment were made together - no chance of the system losing the link.