Can I claim Delay Repay compensation for both of my affected tickets separately?

Naf

A broken rail caused some chaos for the trains on Tuesday evening. I ended up waiting, then having to take a circuitous route home.

What's interesting is that I had booked the journey as two separate tickets; return from A to B, and a separate return from B to C. The return journey from C to B was 78 minutes late, but due to a fortunate earlier connection the B to A return ended up getting me in only 51 minutes late.

78 minutes gets me a 100% refund, plus a free return ticket on the Northern network; 51 minutes only gets me a 50% refund.

The question is if I have to choose between the 78 minutes and the 51, or if I can do both. Since the only reason the B to A trip was 51 minutes late was due to the C to B, if I try to claim both of them will they try to make it all one journey, even though it was two tickets?

sammyjammy

Just claim them separately, as far as split tickets are concerned its two separate journeys even if you were taking them concurrently.

daveyjp

sammyjammy said:

Just claim them separately, as far as split tickets are concerned its two separate journeys even if you were taking them concurrently.

What matters is the journey, not how many tickets are held to complete that journey.  If it was one trip with a change mid way, but the overall trip was 51 minutes late that is what you claim.  When you provide the full service details needed for a delay repay claim it will be classed as a 51 minute delay.  Be careful making two claims.

From RDG guidance.

Compensation

Compensation for delays is usually paid when customers experience a delay on their full journey,

regardless of the number of tickets held. When a delay results in a customer with multiple valid

tickets arriving at their destination late, multiple tickets may be submitted with a claim for a

delayed journey.

Condition 33.1 of the NRCoT states:

In order to make a claim under the industry arrangements.… you must write to the relevant Train

Company within 28 days of completing the relevant journey unless informed otherwise by the

relevant Train Company. You will need to state the timetabled departure time of the train or trains

you intended to use for your journey and provide a Ticket or other authority to travel which was

valid for that journey.

If you had two tickets and a break of journey between the two trips that would then be two claims.