Has anyone had any experiences with ReAssure?

F00tsie

To continue with my comments:
Called in Janury to see if my registerred letter had arrived and was told yes, and the application for payment accepted on 31st January and payment would be in 10-15 working days (unbelievable in this day of electronic transfer).  On 18 Feb called and was told that payment had been made on 17th.  It wasn't.  So complained on Feb 20th, and was told it had been approved and would be paid within 5 days.  It wasn't.  Today's response was that the first payment hadn't gone through (was rejected - I ask you!!!).  It was being paid today (26th Febauary - but no!  
Told that it would be there Friday.
What else can I do?  I have given abysmal reports on Trustpilot, written to Watchdog who say they need more complaints about Reassure to start an investigation.  The Financial Ombudsman process is quite structured and in their website it is not clear if a verbal complaint counts towards "making an initial complaint against the company".
Only after 8 weeks - if I read the site correctly is any matter pursued.

I am at a loss.  Really need my money and to transfer away from this disgraceful company.