DWP refuse my marriage certificate, after husband died

notanothername

Thanks for replying
No, am not claiming any support services. I got through to the bereavement department when I phoned pensions to double check they knew of my husband's death, because I didn't want to use the Just Once service. (Another issue as they stopped future payments being sent, but said none were due anyway.... Well one did get through and I received a rather severe letter stating I owed it to them so phoned and repaid straight away.)
I was told i needed to send in my marriage certificate because they seemed to think I can claim extra from his pension - really can't remember what they called it. I said but I already receive the full state pension surely am not entitled to anything else? But they seemed to think I was.
Well, I have just received another letter and prepaid envelope to send in my original marriage certificate.

As I said - all certificates are certified copies of the original entry which are all digital nowadays. There is no such thing as an uncertified copy. Nor do you receive a handwritten certified copy on the day - they are all printed and posted to you.
It costs £12.50 per certificate so am loathe for another one to disappear    

Am told that once they receive a certificate, it is scanned into the system.
Mine wasn't. If it was wrong surely it should have been noted somewhere as to why and explained to me properly. 

xylophone

I was told i needed to send in my marriage certificate because they seemed to think I can claim extra from his pension - really can't remember what they called it. I said but I already receive the full state pension surely am not entitled to anything else? But they seemed to think I was.

It is possible that you are entitled to inherit Additional State Pension from your late husband.

https://www.gov.uk/new-state-pension/inheriting-or-increasing-state-pension-from-a-spouse-or-civil-partner

JoeCrystal

notanothername said:

I was told i needed to send in my marriage certificate because they seemed to think I can claim extra from his pension - really can't remember what they called it. I said but I already receive the full state pension surely am not entitled to anything else? But they seemed to think I was.
Well, I have just received another letter and prepaid envelope to send in my original marriage certificate

They may be talking about you being able to inherit a part of your husband's Additional State Pension.

Here is the link to the relevant page to see if that applies to you

https://www.gov.uk/additional-state-pension/inheriting

xylophone

Mine wasn't. If it was wrong surely it should have been noted somewhere as to why and explained to me properly. 

As I said before - COMPLAIN!

FIREmenow

notanothername said:

Thanks for replying
No, am not claiming any support services. I got through to the bereavement department when I phoned pensions to double check they knew of my husband's death, because I didn't want to use the Just Once service. (Another issue as they stopped future payments being sent, but said none were due anyway.... Well one did get through and I received a rather severe letter stating I owed it to them so phoned and repaid straight away.)
I was told i needed to send in my marriage certificate because they seemed to think I can claim extra from his pension - really can't remember what they called it. I said but I already receive the full state pension surely am not entitled to anything else? But they seemed to think I was.
Well, I have just received another letter and prepaid envelope to send in my original marriage certificate.

As I said - all certificates are certified copies of the original entry which are all digital nowadays. There is no such thing as an uncertified copy. Nor do you receive a handwritten certified copy on the day - they are all printed and posted to you.
It costs £12.50 per certificate so am loathe for another one to disappear    

Am told that once they receive a certificate, it is scanned into the system.
Mine wasn't. If it was wrong surely it should have been noted somewhere as to why and explained to me properly. 

I've just had a look at my marriage certificate - we received it on the day and it is a hand written certified copy. This was in the last five years. 

An uncertified copy would include if someone photocopied a certified copy. 

I would ring them again or start the complaints process.