Problem with applying for 60+ Oyster card

Duchess1964

I tried to apply today and it’s only giving me access to youth and apprentice version. Has anyone experience this and what did you do.? 

I’ve contact their customer service and I’m awaiting a call back. Help 

beckstar1975

You apply via London Councils not TfL - link is here:

https://www.londoncouncils.gov.uk/services/freedom-pass/apply-freedom-pass/apply-older-persons-freedom-pass

katejo

beckstar1975 said:

You apply via London Councils not TfL - link is here:

https://www.londoncouncils.gov.uk/services/freedom-pass/apply-freedom-pass/apply-older-persons-freedom-pass

Wrong. That is for the Freedom Pass (over 66 now). 

katejo

Duchess1964 said:

I tried to apply today and it’s only giving me access to youth and apprentice version. Has anyone experience this and what did you do.? 

I’ve contact their customer service and I’m awaiting a call back. Help 

Are you more than 10 days before your 60th birthday? The website says 14 days but actually it is 10 days. I had the same problem. I queried it and was told to wait until 10 days before. Then it worked fine and offered me the 60+