Dyson Airwrap - Sold an incorrect model had hair in was 5 years old Dyson wont return or exchange

Laurabob1992

Can anyone help me. 

I went into the Dyson Trafford Centre store today and purchased a Dyson Airwrap, only to get home and realise the product was incorrect, was a different colour and had been used with other hairs attached to the accessories.

I then went back to return to the shop to be told by the staff that the item cannot be returned or exchanged. When questioned on this the staff member even told me they  remembered me in the store earlier that same day but could not return the item for the correct one.

Dyson have sold me the wrong item, the staff member said the model I had in the box has not even been sold for 5 years, which somehow was in a sealed box and apparently quality checked at the factory. This is clearly not the case.

Devongardener

Was the model in the box different from the actual item inside?   Do you have the receipt showing what you bought?
Dyson have a 30 return policy so unless the staff believe that you might have swapped an old one, you should have a refund.

Laurabob1992

Yeah the model was over five years old (I only found this out after they told me, I was non the wiser) it was 4 hours between bying it to coming back to return it for the correct medel, which they said they couldn't do. 

Devongardener

Here is the returns policy from the Dyson Trafford Centre website.   Was the one you bought a refurbished item or final sale as below?

Frequently asked questions

What is Dyson's return policy?

Money-back guarantee

To return a Dyson.com purchase for a full refund, you need to return the machine within 30 days from the delivery date. For purchases made at a Dyson Demo Store or Dyson Service Center, a return must be made within 30 days from the purchase date. Dyson Direct will pay for return shipping. 

The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy. 

Laurabob1992

Not refurbished, no. Thank you for this!