Prize(s) not received

Midnighter

The last couple of months I've been having issues receiving prizes.

Last week I posted a comp to win a Twistie merch pack or one of 15,000 Lidle Cheese Twist vouchers. I quickly received an email informing me I'd won the latter and it would appear on the app, but nothing. I politely complained and have just received a £2 voucher.

Back at the beginning of April I won an Easter Egg on Money Magpie, but never received it, politely complained and a replacement was quickly arrange.

More annoying is the third. Around the same time I won a CD in a Scala Radio comp, but again nothing arrived. I've contacted the person who emailed for my details and received no response, used their general contact address and again received no response. So, two months on and I still haven't received the prize. Any suggestions?

sarah250187

Sorry to hear you have not received your wins, so frustrating. I’m in the same situation with 2 books I won from the school run competition. Have contacted the lady who asked for my address in April and not received the prize or had any communication with them after sending multiple emails. Unfortunately I can’t offer any advice as I’m not sure what else can be done x

JamboDP

Try sending a message on their social media pages, might get a response.

Midnighter

I noticed they'd changed their contact route so tried again and received the following:

'Thank you for your message, I handle the prizes and I sent an email your way requesting your address so I could post your CD but never received a reply, if you let me know your address I'll see if we still have a Compose Like a Man CD to send your way. '

I replied again, but have yet to receive a response. I'm beginning to wonder if my responses have been going to their junk mail.

Bridger12

It is hard enough winning anything, without having to chase to receive the prize 

BeauSoleil

You need to send an email with 'Referred to ASA as complaint' in the header.

Midnighter

I've just received the following message, which had gone to my junk folder:

'I've found your CD, sorry about your email getting lost, I'll post your CD to you today.'