MSE Poll: How long have you been with your broadband provider?

MSE_Gavin

Poll started 28 May 2024

Millions overpay for broadband when their original contract ends – but sometimes there are legitimate reasons to stay with a provider (such as speed or customer service). So this week, we want to know how long you've been with your broadband provider and, if you're a loyal customer, what's encouraged you to stay?

Let us know!

Did you vote? Are you surprised at the results so far? Have your say below.

If you haven't already, join the forum to reply.

born_again

Virgin, Over 5 years, but negotiate a new deal at the end of each term.
So actually only paying £10 more now than when started.

Why stay. Service suits my needs.

DullGreyGuy

7 years as we are copper to the exchange and the properties are prewired for Hyperoptic so its 3Mbps or 1Gbps speed choice for not much difference in price. 

Do sign a new contract each time though so always paying new customer rates rather than rolling contract rate

elegy

Virgin (and previous takeovers) Over 26 years, renegotiated every contract for years.

Bellisima

I’m with Now Broadband (owned by Sky) and was up for renewal a few weeks ago.  Now offered the same package renewal which was actually £5 a month cheaper.  I also wanted a landline as my husband has dementia and can no longer use a mobile.  Some companies no longer offer a landline so Now had a perfect renewal package for us.

littlemillridge

Left BT for Plusnet after seeing deal on MSE, renewed recently because customer service is great and will get free fibre installation when it finally arrives in my area soon.

HotDog2020

I left origin a few years ago for service issues, I have been with plusnet a few years, the service is great, I am not great at organising a better renewal price, but it wasn't that much different. The reason I stay is because it works!