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MSE Poll: How long have you been with your broadband provider?

MSE_Gavin Posts: 13 MSE Staff
First Post First Anniversary
edited 28 May at 3:48PM in MoneySaving polls
Poll started 28 May 2024

Millions overpay for broadband when their original contract ends – but sometimes there are legitimate reasons to stay with a provider (such as speed or customer service). So this week, we want to know how long you've been with your broadband provider and, if you're a loyal customer, what's encouraged you to stay?

Let us know!

Did you vote? Are you surprised at the results so far? Have your say below.
If you haven't already, join the forum to reply.


  • born_again
    born_again Posts: 15,104 Forumite
    First Anniversary First Post Name Dropper
    Virgin, Over 5 years, but negotiate a new deal at the end of each term.
    So actually only paying £10 more now than when started.

    Why stay. Service suits my needs.
    Life in the slow lane
  • DullGreyGuy
    DullGreyGuy Posts: 11,548 Forumite
    First Post First Anniversary Name Dropper
    7 years as we are copper to the exchange and the properties are prewired for Hyperoptic so its 3Mbps or 1Gbps speed choice for not much difference in price. 

    Do sign a new contract each time though so always paying new customer rates rather than rolling contract rate
  • elegy
    elegy Posts: 11 Forumite
    First Post First Anniversary Combo Breaker
    Virgin (and previous takeovers) Over 26 years, renegotiated every contract for years.
  • Bellisima
    Bellisima Posts: 154 Forumite
    First Anniversary First Post Combo Breaker
    I’m with Now Broadband (owned by Sky) and was up for renewal a few weeks ago.  Now offered the same package renewal which was actually £5 a month cheaper.  I also wanted a landline as my husband has dementia and can no longer use a mobile.  Some companies no longer offer a landline so Now had a perfect renewal package for us.
  • littlemillridge
    Left BT for Plusnet after seeing deal on MSE, renewed recently because customer service is great and will get free fibre installation when it finally arrives in my area soon.
  • HotDog2020
    HotDog2020 Posts: 738 Forumite
    First Post First Anniversary Name Dropper Photogenic
    I left origin a few years ago for service issues, I have been with plusnet a few years, the service is great, I am not great at organising a better renewal price, but it wasn't that much different. The reason I stay is because it works!
    June's Missions:-

    Mission 1 - NS days aim 15/30 actual 7/30 Current Month June (May 15 Target reached not breached).

    Mission 2 - Increase EF By The end of the month  - May Success, How about June?

    Mission 3 - Save £150 during the month so far £75 / £150 Current Month June.

    Mission 4 - Continue No Garage snacks and No Take Aways (Except Bdays!😊) Failed in June😔😕😒
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