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.Y-live surveys contact

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Does anyone know how I can contact .Y-live? My computer crashed and I can't retrieve my password. I asked for reset links but the emails are not getting through to me. I tried messaging on Facebook but I had an automatic reply which told me to send an email.  I've tried that but didn't get a reply. Does anyone know of any other way to contact them? The survey links are getting through and I'm completing the surveys okay. It's very frustrating.

Don't mess with pensioners. :cool:

Comments

  • House_owner
    House_owner Posts: 247 Forumite
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    I would be interested to know this as well. Forgot my password and not being sent the reset links.
  • elsien
    elsien Posts: 33,384 Forumite
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    Try messaging them on Twitter?
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • General_Grant
    General_Grant Posts: 4,940 Forumite
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    Have you tried emailing  info@ylive-community.com  with your query?
  • mrsyardbroom
    mrsyardbroom Posts: 1,951 Forumite
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    Have you tried emailing  info@ylive-community.com  with your query?

    Yes, several times. They don't reply.
    Don't mess with pensioners. :cool:
  • mrsyardbroom
    mrsyardbroom Posts: 1,951 Forumite
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    elsien said:
    Try messaging them on Twitter?
    Thanks, I'll try that. They don't respond on Facebook. They just send a message telling me to email them and then they don't reply.

    Don't mess with pensioners. :cool:
  • mrsyardbroom
    mrsyardbroom Posts: 1,951 Forumite
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    I've just messaged them on Twitter. If they don't reply I'll ring their head office in London. I've been with them since 2014 and never had a problem before.
    Don't mess with pensioners. :cool:
  • mrsyardbroom
    mrsyardbroom Posts: 1,951 Forumite
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    I did finally get an email from Ylive after I left a review on Trustpilot saying I thought the company might be closing down. I was getting no answers from anywhere and I'd sent several emails and messages. Someone got back to me as soon as they saw the review and it's all been sorted out now.
    Don't mess with pensioners. :cool:
  • House_owner
    House_owner Posts: 247 Forumite
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    I did finally get an email from Ylive after I left a review on Trustpilot saying I thought the company might be closing down. I was getting no answers from anywhere and I'd sent several emails and messages. Someone got back to me as soon as they saw the review and it's all been sorted out now.
    Thank you for leaving that review - they have now fixed the password reset issue and I have been able to reset my password and get back into my account.
  • nacnud10
    nacnud10 Posts: 1 Newbie
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    Has anyone had problems resetting their YLive password. I received the password reset link and every time I reset the password it says the link is no longer valid and request another one. 9 attempts later and I have for the time being given up. I have emailed them and shall await a response.
  • janb5
    janb5 Posts: 2,635 Forumite
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    Maybe read the earlier post when another person has left a review on Trustpilot and they responded!
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