Congestion Charge Penalty Notice

ayers

Hello,

Can anyone help? I received a Congestion Charge Penalty Notice for driving in Central London on the 2nd of April. However, on the 3rd of April at about 0700 hrs, I made the £15.00 payment to TFL Congestion Charge for driving in Central London. I disputed the notice online saying that I made the payment providing evidence. However, I spoke with their Customer Services Department and they said that I did not select a day for the £15.00 payment to cover and I still need to pay the £90 penalty. Unfortunately, my receipt only shows that I paid TFL £15.00 for the congestion charge but does not provide date details of the day the payment covers. I do feel that this is unfair. I also asked if I can be refunded the £15.00 if I have to pay the £90.00 fine. However, they said this is non refundable which again, feels very unfair. I am still waiting for a decision as I disputed the penalty online. However, I wondered if anyone else experience something similar and if there is a chance my challenge can be successful?

Thanks in advance.  

jon81uk

How did you pay?

I've just gone on the TfL website and if I want to pay for yesterday I select the 14 April and it offers to charge me £17.50.

Did you pay on the website for the wrong date?

ayers

It looks like I did what you stated which means I need to pay the penalty charge. Thanks for clarifying this.

martindow

Once you have paid the penaly charge, I would go back to try to get either the payment that seems to have disappeared into the ether repaid or better still part of the penalty charge.  

If you speak to a different person thay could be more sympathetic.  On other boards people talk of making several phone calls to call centres and getting different responses, some more favourable than others.