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Outlook. Is there an easy way to switch between return address's on outgoing emails?

Jon_01
Jon_01 Posts: 5,914 Forumite
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edited 10 April 2024 at 4:45PM in Techie Stuff
I'm not sure I've phrased that correctly!

My wife sends out a lot of emails for work. Some to clients and some to consultants.
She needs the reply address on the one's to clients to be the info@ address for the company, and the one's to consultants to be her email address.

Is there a simple way to do this, apart from going into the account settings every time and changing it?

The company's is tiny and has no IT Dept, they have an outsourced helpline. But it takes hours to get a reply, and then it tends to be wrong!
I've never used Outlook.

Thanks...

Comments

  • cerebus
    cerebus Posts: 677 Forumite
    500 Posts Name Dropper
    There is on Gmail it's in settings , it creates a drop down box when you reply to or send an email where you can select the email address you are replying from, however from memory they both have to be Gmail addresses

    Outlook I'm not so sure on , have you tried googling it ?

    This is probably the most useless reply I've ever sent sorry!
  • Jon_01
    Jon_01 Posts: 5,914 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    cerebus said:
    There is on Gmail it's in settings , it creates a drop down box when you reply to or send an email where you can select the email address you are replying from, however from memory they both have to be Gmail addresses

    Outlook I'm not so sure on , have you tried googling it ?

    This is probably the most useless reply I've ever sent sorry!

    It has to be Outlook, I'm sorry to say. It's part of the remote desktop she has to use. And it's set so no other s/w can be installed!

    I have been Googling for a while, I can't seem to find a way that doesn't mean going into the acc settings and changing it for each type.

    Not useless at all, thanks for trying :)
  • maisie_cat
    maisie_cat Posts: 2,135 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Academoney Grad
    I've just tried on my outlook, I picked an email addressed to a btinternet email and replied changing the from email to a gmail account. 
  • Rodders53
    Rodders53 Posts: 2,597 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 10 April 2024 at 5:49PM
    She should ask her company's IT support for 'how to' and get further training if needed.

    It was possible to do multiple email addresses when I was working (1995-2005) so I could answer public enquiries using Public@bloggs.co and my own rodders@bloggs.co and see the inbox feeds from suppliers etc.,.
    Similarly Secs/PAs could see and answer on behalf of Bosses' e-mail addresses.

    IIRC it was just two "Accounts" in the LH folder pane... but layouts may vary.  No need for 'Settings' faffs that I can recall.
  • tizerbelle
    tizerbelle Posts: 1,921 Forumite
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    The easiest would be to have the info@ email account inbox added to her mailbox so she can send from that email account simply by selecting it under the From options when sending a new email.

    If that's not possible, the other option is when creating the email to be sent, select Options then Direct Replies to and type the info@email address in the Have replies sent to box
  • Andy_L
    Andy_L Posts: 12,979 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    reply to the email

    pop it out so its in a seperate window rather than just the preveiw pane

    options then the 3 dots

    select the show fields from option

    she will then (and in future) have a drop sown "from" option when replying. she may have to add the other account once and will have to have access to the account
  • DullGreyGuy
    DullGreyGuy Posts: 17,386 Forumite
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    Is the info@ email address an actual mail box?
  • TELLIT01
    TELLIT01 Posts: 17,796 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    On the email client I use I can click on my email address in the message I'm compiling and the list of alternative addresses drops down.  Sorry, not using Outlook so can't say if that might work.
  • DullGreyGuy
    DullGreyGuy Posts: 17,386 Forumite
    10,000 Posts Second Anniversary Name Dropper
    TELLIT01 said:
    On the email client I use I can click on my email address in the message I'm compiling and the list of alternative addresses drops down.  Sorry, not using Outlook so can't say if that might work.
    With outlook you can choose a different account to send from; not sure if the OP would have the access to setup a second access to the same account but with a different email address (given they haven't confirmed if its an actual mailbox or not).

    Also assumed they wanted it to be automatic rather than reliant on them spotting which client it is... would be easier done with it being a second account.
  • victor2
    victor2 Posts: 8,062 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    edited 11 April 2024 at 10:53AM
    The Outlook client supports multiple email accounts. Assuming she can add another account, it is then easy to pick the one you are sending a message from. Replying to an existing message will default to use the one it was sent to, but you can choose a different account.
    I don't use the latest version of Office/outlook though.

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