Ferry Travel delays

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lindylootoo
lindylootoo Posts: 80 Forumite
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in Public transport & cycling
Are there any standard procedures for recompensing UK Ferry Travel delays? The Isle of Wight is suffering badly from substandard services from it's ferry providers - one of whom at least provide vouchers for complimentary hot drinks for delays of two hours and more, the other - Wightlink - provide absolutely nothing!  

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  • Baron_Dale
    Baron_Dale Posts: 1,024 Forumite
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    Most of the current delays have been weather related.
  • mdann52
    mdann52 Posts: 74 Forumite
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    edited 31 March at 1:09PM
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    EU Regulation 1177/2010 has been retained in UK law. The right to compensation is set out under Article 19.

    Article 20, however, contains an exemption where "    weather conditions endangering the safe operation of the ship".

    Article 17 requires them to offer refreshments where departure is delayed by more than 90 minutes.
  • lindylootoo
    lindylootoo Posts: 80 Forumite
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    Baron_Dale said:
    Most of the current delays have been weather related.
    Actually that's not been the case here. Mechanical issues and staff "shortages" are apparently the current issues. 
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