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Ferry Travel delays

Are there any standard procedures for recompensing UK Ferry Travel delays? The Isle of Wight is suffering badly from substandard services from it's ferry providers - one of whom at least provide vouchers for complimentary hot drinks for delays of two hours and more, the other - Wightlink - provide absolutely nothing!  


  • Baron_Dale
    Baron_Dale Posts: 1,100 Forumite
    First Anniversary First Post Photogenic Name Dropper
    Most of the current delays have been weather related.
  • mdann52
    mdann52 Posts: 115 Forumite
    First Post Name Dropper First Anniversary
    edited 31 March at 1:09PM
    EU Regulation 1177/2010 has been retained in UK law. The right to compensation is set out under Article 19.

    Article 20, however, contains an exemption where "
    weather conditions endangering the safe operation of the ship".

    Article 17 requires them to offer refreshments where departure is delayed by more than 90 minutes.
  • lindylootoo
    lindylootoo Posts: 80 Forumite
    First Anniversary First Post Combo Breaker
    Most of the current delays have been weather related.
    Actually that's not been the case here. Mechanical issues and staff "shortages" are apparently the current issues. 
  • edtheduck7
    edtheduck7 Posts: 2 Newbie
    First Post
    Some help please.
    I sailed from Irish republic to France in March 2023. Brittany ferries notified me of a cancellation 5 days in advance of my return journey, necessitating an additional 3 day stay with no assistance from them - I’m seeking to reclaim costs. Several emails have led to nothing.

    I live in Northern Ireland - some things still EU, some things UK, some things NI.

    I booked on Irish website where terms and conditions say any issues must be dealt with in Irish courts( didn’t notice this until complaint)
    All the email communications I had from BF when complaining came from a UK email with the Plymouth address as a signature.
    so on my small claims, I used the Plymouth address.

    They’re disputing claim due to weather and fact t + c say Irish courts.

    Im using Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004.
    where do I now stand?
    1 court date in June so should I go ahead with it? 
    2 chances of success?
    3 if not successful can I make a claim using Irish small claims?

    Any solid  advice much appreciated please. 
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