Lenovo Laptop from Curry's

Maybedaisy

I bought a Lenovo laptop from Curry's last year so that I could use it downstairs while fitting my kitchen. Viewing plans, guides etc. I have a desktop upstairs. I hardly used it but noticed that even when powered off correctly it was losing all battery charge within a week & showing the average screen time as 23hrs a day. Its never been on more than 3 hrs at a time the while time i have had it. Took it to Curry's who sent it off and replaced the battery. It behaved for a couple of weeks then stopped charging. It got to 60 % and stopped. Took it back to Curry's and they tried charging it. It worked for a bit then stopped. So off it went again. I have just received a message saying it is fixed. What are my rights. The warranty expires at the beginning of May and I am concerned that something else will go wrong as its obviously a lemon. 

DE_612183

Normally if there is an issue which gets fixed - you have 12 months warranty of that fix ( check with currys when you pick it up ) so you could actually have the same recurring problem for 20 years - you just have to keep getting it fixed!

But aside from that I'd ask in Currys " if the same problem keeps happening - at what point do you give me a new / equivalent product? "

macman

Have you tested the DC output from the charger?  A failing charger is common and does not make the product a 'lemon' 

the_lunatic_is_in_my_head

DE_612183 said:

Normally if there is an issue which gets fixed - you have 12 months warranty of that fix ( check with currys when you pick it up ) so you could actually have the same recurring problem for 20 years - you just have to keep getting it fixed!

But aside from that I'd ask in Currys " if the same problem keeps happening - at what point do you give me a new / equivalent product? "

@DE_612183

Is that a Currys a thing? Usually a warranty doesn't reset when you make a claim and I understand a warranty could offer 12 months cover on a specific fix but it does feel like that has the potential to create a never ending warranty so wouldn't seem to be a common thing?

Maybedaisy said:

What are my rights. The warranty expires at the beginning of May and I am concerned that something else will go wrong as its obviously a lemon. 

Hello OP

Outside of the terms of whatever the warranty offers, standard consumer rights apply so repair/replace > reject for refund / price reduction, with some caveats mainly burden of proof on yourself as past 6 months but hopefully a laptop is one of those products that is easier to deal with as independent repair places to inspect are perhaps more common.

Probably best to hope it is actually fixed but if you need help after the warranty has expired pop back for specific advice. 

Perhaps worth using it a bit more often during April if you can to identify any further issues sooner rather than later to get that sorted under the warranty whilst still active  

DE_612183

@the_lunatic_is_in_my_head - the warrenty is just for the repair - not the whole machine