Santander and DMP

fatbelly

Normally Co-op customer service is pretty good.

So if that fails do you have any bank offering facilities at all?

LilMissM

So Cop-op have just confirmed that a letter has been sent out on 10th April saying that they are no longer able to offer me an account.

I have a Monzo account which I opened when I opened the Starling account, but I have not used it as yet. I feel like I am seriously running out of options If Monzo do the same as Startling and let me set up all my direct debits and standing orders etc and then tell me they're closing my account in so many months, what do I do then? Where do I get a bank account?

fatbelly

It's looking like some incident sparked the initial letter from Santander and this information has been shared with the other banks. 

Have any of these banks even hinted what the problem is?

sourcrates

Anything on your credit file to indicate something a miss?

A CIFAS marker for example?

Has someone tried to commit any kind of fraud using your account?

To have so many banks close accounts on you, it must be something of that nature, any suspicious payments or credits ???

LilMissM

@fatbelly only when "carrying out checks" so I assume that means my credit file. This all happened from when I posted on here originally about StepChange etc and moved from Santander to Starling, so I guess it's something to do with Santander?

I do have a couple of credit cards but they're not massively used, like £67 owed on one for example. Any money coming in and going out of my bank account has not changed to the extent that something would look suspicious. I do have those two loans which I am struggling to pay back and so letting default and then with the help of the good people on here set up my own DMP to get them paid off.

What is the best free site to check what's on my credit report? I will have a look and see if there's anything odd or out of place. 

LilMissM

Right so I have signed up to TransUnion and on there it says (in Search History):

ORGANISATION

PURPOSE

DATE

Transunion Consumer Id Check (Ml)

Identity Check for Credit

15 Apr 2024

Nationwide Building Society (Sr,Tac,Ct,Cval,R)

Nationwide Building Society Bav (Cval Ml)

Anti-Money Laundering

11 Apr 2024

Monzo Bank (Cosmos, Cr, Sa, Ar, Ct Batch)

Monzo Bank Limited 2 (Cosmos Ar)

AF

10 Apr 2024

Monzo Bank (Cosmos, Cr, Sa, Ar, Ct Batch)

Monzo Bank Limited 2 (Cosmos Cr Bsb)

Quotation Search
10 April 2024

I think AF means a financial association with someone or something, but I have just read that that could be something as simple as sharing an address with someone (which I do). 

Public Information

Details of any Bankruptcies, Insolvencies or Court Judgments that are in your name in relation to settlements of money.

Bankruptcies and Insolvencies

You do not have any Bankruptcies or Insolvencies on your credit report.

Judgments

You do not have any Judgments on your credit report.

There are no Cifas markers registered against you.

You do not have any Notices of Correction on your credit report.

Does any of this make sense? I don't mean the information I have provided above, I mean why I am being rejected by every bank I have applied for, except Monzo (so far)   Every loan I have ever taken out has been paid and settled on time. The only things I have outstanding at the moment are the ones I listed at the start of this thread when I completed the budget planner. 

fatbelly

You should check your files of course. A statutory report from each of the three will reveal anything that can be revealed

https://www.moneysavingexpert.com/loans/check-free-credit-report/

But i suspect you will see nothing. You will have to contact Santander to see what they will tell you, and then maybe start a complaint through

https://www.resolver.co.uk/

LilMissM

I have just checked Experian too and there is nothing on there about CCJs or any other suspicious or adverse info that would impact me like this, other than my present situation of course.

 

Bankruptcy, CCJ or IVA

This includes court judgments (CCJs), debt relief orders, bankruptcies, individual voluntary arrangements (IVAs) and other public records recorded against you.

You have no public records.

GAIN (Gone Away Information Network)

Lenders use GAIN to tell each other about customers with unpaid debts. If in the past you’ve left unpaid debts when living at a previous address, you may appear on GAIN and so lenders may be less likely to give you credit.

You have no GAIN records.

sourcrates

Banks can refuse accounts but recent changes to legislation mean they have to provide reasons why this was done.

I would go down the complaints route with this as it seems awfully strange to me.

LilMissM

It's all very horrible, I feel genuinely scared and stressed because of all this. I don't understand what is going on I have raised a dispute with Santander as per @fatbelly suggestion. I have just explained my situation, what is happening and that it all seems to have started when I told Santander I was struggling and transferred my direct debits etc to Starling. It was all going well with Starling, I actually really liked it, but now everything has just gone to !!!!!! and I feel sick to my stomach