David Lloyd - House move rules and Terms and Conditions

Countist

Hi All,

*EDIT*, I'm wondering if this may be better placed in consumer rights, if so could a mod move?

let me preface this thread with the fact that I accept that I've made some potential bad decisions to get in this situation and I'm not looking to shift the blame, but I'm looking for some advice and moving house whilst being stuck in a 12 month contract.

I signed up for a 12 month membership at David Lloyd gym A in December, I originally planned to do a flexible membership as I planned on moving house, but was talked into a yearly membership by the sales representative and the converstation went as followed

Me: "The nearest gym will be David Lloyd gym X where I'll likely move, will I not be transferred there?"
Him: "No that's in a higher tier, so you won't be transferred and your membership will be cancelled"

So all good, fine and dandy and we move on.

It's to the time where I've got a provisional completion date for the house move and my latest converstation with the members team basically said this was a load of rubbish since

a) as it transpires gym X isn't my nearest gym when I move, it's actually gym Y
b) even if it was, they could transfer me to any gym within a 10 miles radius and it be within the rules.

My current DL gym A has tennis facilities, but Gym Y does not. Could I argue that I should be not transferred to Gym Y since it doesn't have equivalent facilities. The terms and conditions mention a similar but different scenario here:

"At any time, you can end your membership if it includes access to racquet facilities and we give you

notice under A19d that we intend to permanently withdraw all of the squash or tennis facilities from

your club."

It's not quite the same, since I've not been given notice of withdrawal of facilities, but I'm being forced to transfer to a gym with fewer facilities.

Failing the above, they could transfer me to Gym Z, which does have equivalent facilities to my knowledge but is about 1 hour away by public transport and I don't have a car. The terms and conditions state.

"We are satisfied that there has been a change in your personal circumstances, other than

those listed above, which means that it is no longer reasonable for you to use your club’s

facilities or to continue being a member"

Could I argue a journey of 1 hour is not reasonable, and therefore Club Z is not appropriate either?

If I could argue both of the above, I think I'd have a case for being able to terminate early. But yes I don't know if it's reasonable or the best way to go about it.

So yes my fault, fully accept, rather not have reponses such as "you reap what you sow" 

Thanks in advance

Grumpy_chap

Countist said:

Hi All,

*EDIT*, I'm wondering if this may be better placed in consumer rights, if so could a mod move?

let me preface this thread with the fact that I accept that I've made some potential bad decisions to get in this situation and I'm not looking to shift the blame, but I'm looking for some advice and moving house whilst being stuck in a 12 month contract.

I signed up for a 12 month membership at David Lloyd gym A in December, I originally planned to do a flexible membership as I planned on moving house, but was talked into a yearly membership by the sales representative and the converstation went as followed

Me: "The nearest gym will be David Lloyd gym X where I'll likely move, will I not be transferred there?"
Him: "No that's in a higher tier, so you won't be transferred and your membership will be cancelled"

So all good, fine and dandy and we move on.

It's to the time where I've got a provisional completion date for the house move and my latest converstation with the members team basically said this was a load of rubbish since

a) as it transpires gym X isn't my nearest gym when I move, it's actually gym Y
b) even if it was, they could transfer me to any gym within a 10 miles radius and it be within the rules.

My current DL gym A has tennis facilities, but Gym Y does not. Could I argue that I should be not transferred to Gym Y since it doesn't have equivalent facilities. The terms and conditions mention a similar but different scenario here:

"At any time, you can end your membership if it includes access to racquet facilities and we give you

notice under A19d that we intend to permanently withdraw all of the squash or tennis facilities from

your club."

It's not quite the same, since I've not been given notice of withdrawal of facilities, but I'm being forced to transfer to a gym with fewer facilities.

Failing the above, they could transfer me to Gym Z, which does have equivalent facilities to my knowledge but is about 1 hour away by public transport and I don't have a car. The terms and conditions state.

"We are satisfied that there has been a change in your personal circumstances, other than

those listed above, which means that it is no longer reasonable for you to use your club’s

facilities or to continue being a member"

Could I argue a journey of 1 hour is not reasonable, and therefore Club Z is not appropriate either?

If I could argue both of the above, I think I'd have a case for being able to terminate early. But yes I don't know if it's reasonable or the best way to go about it.

So yes my fault, fully accept, rather not have reponses such as "you reap what you sow" 

Thanks in advance

It is difficult to follow what outcome you want here.
Do you want to cancel, or do you want to transfer to Gym X, or Gym Y, or Gym Z?

Countist

I want to cancel, they want me to do anything but cancel, I don't think they're bothered between X,Y or Z.

WPU_King

Gyms really on people like the poster to make money while not having their place packed out. I suspect the best course of action would be to let the 12 months run out and find somewhere cheaper. Unfortunately that means subsidising for six months the regular gym punters. 

saajan_12

What happened to gym X? Can they offer a transfer there and charge the difference for the higher tier? 
Not sure how much the difference is, but if small then presumably you wouldn't mind that as you did want a gym before?