Delay Repay - change of train two different TOCs

[Deleted User]

How does that work?

OK, say you buy the ticket from trainline - return for £100.
First train (TOC1) is fine, connecting train (TOC2) is cancelled. End up getting train operated by TOC3 and arrive at destination over an hour later than originally planned.

Who to claim off? TOC2?

Also, assume it would only be a percentage of the cost of the 2nd leg of the journey not the entire cost?

MSE_James

You claim from the operator of the train which first caused you to be delayed. So yes, in your scenario, TOC2.

 The amount of compensation due is calculated based on the entire fare paid for the whole rail journey.

[Deleted User]

Thanks James - yes TOC2s train was cancelled, then TOC3s train was late also, making the delay over an hour. Thanks for the help.