Morrisons - pending amount on card

System

This discussion was created from comments split from: Tesco shoppers have less than ONE MONTH to spend or extend £18 million of expiring Clubcard vouchers.

Senga1967

When I do an online shop with Morrisons I always have an amount pending in my bank account for over a week.  Does this happen to anyone else?

Senga1967

Morrisons say that 5% deposit will be held for substitutions(online groceries), for 3 days. However I've had the that amount hold for a week or over a week at times. Anyone else had that issue?

tt2505

Senga1967 said:

Morrisons say that 5% deposit will be held for substitutions(online groceries), for 3 days. However I've had the that amount hold for a week or over a week at times. Anyone else had that issue?

Yes, happens on my account every time I place an order, sometimes multiple deposits pend & then just disappear days & days after the correct transaction gets charged!

Senga1967

tt2505 said:

Senga1967 said:

Morrisons say that 5% deposit will be held for substitutions(online groceries), for 3 days. However I've had the that amount hold for a week or over a week at times. Anyone else had that issue?

Yes, happens on my account every time I place an order, sometimes multiple deposits pend & then just disappear days & days after the correct transaction gets charged!

I have one at the moment which has been pending since last week, for an amount of £13. Its unacceptable and I don't know how they are getting away with it. 

marcia_

Senga1967 said:

tt2505 said:

Senga1967 said:

Morrisons say that 5% deposit will be held for substitutions(online groceries), for 3 days. However I've had the that amount hold for a week or over a week at times. Anyone else had that issue?

Yes, happens on my account every time I place an order, sometimes multiple deposits pend & then just disappear days & days after the correct transaction gets charged!

I have one at the moment which has been pending since last week, for an amount of £13. Its unacceptable and I don't know how they are getting away with it. 

 I agree its unacceptable. Asda where i shop puts a hold on 1p! Which vanishes within a few days, they refund at the same time for subs 
 maybe email a formal complaint 

YoungBlueEyes

This is going to sound snitty but I don't mean it to be. 

I don't understand why people complain about x y z supermarkets practices but then continue to shop there. It might take a bit of organisation but I'd either pay cash or shop elsewhere. If everyone did that a lot of this nonsense would stop dead in it's tracks. 

If only people realised the power they have...

Farway

YoungBlueEyes said:

This is going to sound snitty but I don't mean it to be. 

I don't understand why people complain about x y z supermarkets practices but then continue to shop there. It might take a bit of organisation but I'd either pay cash or shop elsewhere. If everyone did that a lot of this nonsense would stop dead in it's tracks. 

If only people realised the power they have...

I agree, I stopped shopping online with Morrisons because of their subs / refund policies and moved to Asda which has policies that are better IMO.

I saw no reason to continue shopping where the reward is aggravation.

YoungBlueEyes

Exactly Farway, vote with your feet people! 

I bought petrol this morning but went inside to pay because I don’t agree with the ‘ring fencing £100’ nonsense or whatever they call it when you put your card into the outside pump thing. As far as I could tell, the 7 people there at the time did the same thing. 

pumpkin89

Agree that people should vote with their feet, but you have to accept that different people will vote in different ways!

I don't have a problem with retailers ring fencing a sensible amount because it minimises their bad debt, which ultimately we all end up paying for in the form of higher prices.  I'd rather have the convenience of being able to shop online or pay at the pump, given the pending transaction doesn't actually cost me anything.

8jet9

Happens to me occasionally, always after I’ve done an online order and even when shopping has been delivered and correct money taken a pending payment always shows and stays there for at least 10 days! Not sure why this happens and phoning Morrisons is useless they have no clue either!