Santander Mortgage Operations

kweilo

Totally inaccessible Santander Mortgage Operations in a Sunderland. Need to discuss with them a very urgent situation regarding the sale of my property where an incorrect charge is on my Land Registry document. Mortgage paid off in 2002 but their charge still in effect! Can’t speak to or email them to sort it out! Written twice and no response! My sale is about to fall through unless they immediately remove the charge! At my wits end. Does anyone know how to speak to a human in this department? Help! 

jayencee

I had to do this recently for a client.  The tel no I used was 0800 783 9738 (this was an old Abbey mortgage) although I was passed around a bit before I spoke to somebody who knew what they were doing.  I think it depends on who answers the phone as to how helpful they will be.  You may be asked to write to them, Mortgage & Loan Operations, Santander, Sunderland, SR43 4FH.

sarah1972

Pmd the team to move away from the expired discount codes board to the mortgage board 

MSE_ForumTeam5

Moved as suggested

kweilo

jayencee said:

I had to do this recently for a client.  The tel no I used was 0800 783 9738 (this was an old Abbey mortgage) although I was passed around a bit before I spoke to somebody who knew what they were doing.  I think it depends on who answers the phone as to how helpful they will be.  You may be asked to write to them, Mortgage & Loan Operations, Santander, Sunderland, SR43 4FH.

Wow! That was amazing, thank you so much! I called the number you quoted and after a bit of faffing spoke to a lady who assured me she would get their archive department to sort the matter out tomorrow. I’m really happy now albeit still holding my breath, but thanks for your response.

AdvicePleaseAdvice

kweilo said:

Totally inaccessible Santander Mortgage Operations in a Sunderland. Need to discuss with them a very urgent situation regarding the sale of my property where an incorrect charge is on my Land Registry document. Mortgage paid off in 2002 but their charge still in effect! Can’t speak to or email them to sort it out! Written twice and no response! My sale is about to fall through unless they immediately remove the charge! At my wits end. Does anyone know how to speak to a human in this department? Help! 

Did you get this sorted in the end?, I’m going through the same senecio right now, how can they incorrectly put a charge on a property it appears very strange. I’ve been telephoning and writing to the lender, and keep asking for mortgage number but there isn’t one as there is no mortgage, deeply frustrating