Eharmony isn't harmonious, they're vicious

Haids

Hi all, I do hope someone can advice as I'm desperate.

I signed up in September 23 and as you can't experience much of the site beforehand, I only realised through October / November how poor it was - same faces, no one nearby at all, poor messaging with no control over who you can see, terrible 'matches' who is never choose if I had control.  In November, I asked to stop as it wasn't for for purpose  and they refused. I said I wanted to stop and to delete my account. They refused to stop subscription hut deleted my account anyway!!  However they told me I still needed to pay until the end of my 2 year subscription in 2025!? I spoke to my bank who blocked my payments. Since then they have emailed chasing the monthly payments and now threaten debt collection, saying I owe. £300!! They keep referencing their terms and conditions, but they have not kept their side of the deal as the service is not quality than I expected at all. 

I am at my wits end with such a horrid, unflexible company. I'd welcome any advice as they want full payment in 10 days now, for a service I'm unhappy with and I'm not using. I feel it was all false advertising and I was duped into committing to a dating service which is rubbish and not of the quality described, and I have the right to not pay for the rubbish service anymore. I'm worried for my credit rating but as a single Mum, I can't and won't pay. Out of principle, this is so wrong! What should I do? 

Emmia

Why did you sign up for a 2 year subscription? They offer shorter 6 month options too, which is what I'd have opted for.

eskbanker

Haids said:

I'm worried for my credit rating but as a single Mum, I can't and won't pay.

The time to think about that was before signing a two year subscription!

If you're asserting false advertising, etc, you'd need to be able to demonstrate that to a court....

Aylesbury_Duck

Haids said:

Hi all, I do hope someone can advice as I'm desperate.

I signed up in September 23 and as you can't experience much of the site beforehand, I only realised through October / November how poor it was - same faces, no one nearby at all, poor messaging with no control over who you can see, terrible 'matches' who is never choose if I had control.  In November, I asked to stop as it wasn't for for purpose  and they refused. I said I wanted to stop and to delete my account. They refused to stop subscription hut deleted my account anyway!!  However they told me I still needed to pay until the end of my 2 year subscription in 2025!? I spoke to my bank who blocked my payments. Since then they have emailed chasing the monthly payments and now threaten debt collection, saying I owe. £300!! They keep referencing their terms and conditions, but they have not kept their side of the deal as the service is not quality than I expected at all. 

I am at my wits end with such a horrid, unflexible company. I'd welcome any advice as they want full payment in 10 days now, for a service I'm unhappy with and I'm not using. I feel it was all false advertising and I was duped into committing to a dating service which is rubbish and not of the quality described, and I have the right to not pay for the rubbish service anymore. I'm worried for my credit rating but as a single Mum, I can't and won't pay. Out of principle, this is so wrong! What should I do? 

A few questions:

1. When you signed up, did you commit to a two-year contract?
2. What terms are in the contract about cancellation?
3. Can you demonstrate that they have breached the terms and conditions?  Have they failed to do what they said they'd do?  What you've described is pretty subjective.

Caz3121

Haids said:

 I asked to stop as it wasn't for for purpose  and they refused. I said I wanted to stop and to delete my account. They refused to stop subscription hut deleted my account anyway!!  However they told me I still needed to pay until the end of my 2 year subscription in 2025!? I spoke to my bank who blocked my payments. Since then they have emailed chasing the monthly payments and now threaten debt collection, saying I owe. £300!! They keep referencing their terms and conditions, but they have not kept their side of the deal as the service is not quality than I expected at all. 

what side of the deal have they not met? I don't know any dating sites that guarantee you will find your match in your area within x amount of time. I do know a handful of people that have found very successful relationships through eharmony but it did take longer than two months.
eharmony offers a free trial (with limited functionality) so you could have assessed it before committing to a two year contract.
Since you will likely be legally liable for the payments for the two years maybe best result would be to get them to reactivate your account (remembering to cancel the auto renewal)...maybe your perfect match will sign up with them next week. 

Emmia

The USP of eHarmony is matching you with people where you have a compatible personality, it's not specifically looks based unlike other dating sites. 

I'm biased though, I met my lovely husband via eHarmony.

MeteredOut

Emmia said:

The USP of eHarmony is matching you with people where you have a compatible personality, it's not specifically looks based unlike other dating sites. 

I'm biased though, I met my lovely husband via eHarmony.

I hope your lovely husband doesn't read that and misunderstand what you meant

Emmia

MeteredOut said:

Emmia said:

The USP of eHarmony is matching you with people where you have a compatible personality, it's not specifically looks based unlike other dating sites. 

I'm biased though, I met my lovely husband via eHarmony.

I hope your lovely husband doesn't read that and misunderstand what you meant

I meant in contrast to Tinder etc. he's a good looking chap, no worries on that score. 

The OP mentioned 'matches I'd never choose' which I took to be that the photos were of people not to her liking for whatever reason.

Personally if I were the OP I'd get the subscription uncancelled, and get out on some dates. You never know she might meet her perfect match on the first one.

pinkshoes

Haids said:

Hi all, I do hope someone can advice as I'm desperate.

I signed up in September 23 and as you can't experience much of the site beforehand, I only realised through October / November how poor it was - same faces, no one nearby at all, poor messaging with no control over who you can see, terrible 'matches' who is never choose if I had control.  In November, I asked to stop as it wasn't for for purpose  and they refused. I said I wanted to stop and to delete my account. They refused to stop subscription hut deleted my account anyway!!  However they told me I still needed to pay until the end of my 2 year subscription in 2025!? I spoke to my bank who blocked my payments. Since then they have emailed chasing the monthly payments and now threaten debt collection, saying I owe. £300!! They keep referencing their terms and conditions, but they have not kept their side of the deal as the service is not quality than I expected at all. 

I am at my wits end with such a horrid, unflexible company. I'd welcome any advice as they want full payment in 10 days now, for a service I'm unhappy with and I'm not using. I feel it was all false advertising and I was duped into committing to a dating service which is rubbish and not of the quality described, and I have the right to not pay for the rubbish service anymore. I'm worried for my credit rating but as a single Mum, I can't and won't pay. Out of principle, this is so wrong! What should I do? 

If you signed up for 2 years then you'll need to prove how they have failed to meet their contract.

What do their T&Cs say about the number of "suitable" matches and how nearby they are? 

e.g. if you specifically said before signing up that you need matches within a 20 mile radius and there were none, then you have a fair chance at proving breach of contract. 

Did you by any chance screen shot evidence to show how poor the matches were?

Have you written any form of official letter cancelling the contract and point out their breach of contract to them? 

fullyrendered

Swipe left.