Chasing Prizes

chocoholic123

At what point do you chase after a winning email but no prize?
I won a game on December 18th and confirmed my address and got a confirmation, but no prize yet. I appreciate that it has been Christmas and New Years.
Also, what do I say in the email, as I don't want to sound demanding?

Samjade97

I think I chased one up a while ago, I waited 2 months but it wasn't something i was too excited for so I was only chasing on principle. 
I'd say if its been a month theres no issue asking;

Please can I chase up the delivery of my prize as I have not yet received it

I sent the above and my prize turned up a week later

pate-ci0

I would generally send a polite email after 4 weeks and chase it more if nothing appears a couple of weeks later.

mjm3346

CAP code goes 30 days unless the competition T&Cs state otherwise


 prize-winners should usually receive their prize within 30 days (Rule 8.28.3)

chocoholic123

Thanks all - I will send an email tomorrow, and use your words @Samjade97 - hope it does the trick