Unpaid holiday entitlement

finallyfree23

In september I had a small amount of holiday hours left to take - enough for 2 days leave, with less than a day left over. Discussing with my line manager, they advised that I could either take the time or request for the hours to be paid - until this conversation, I'd had every intention of booking the time off and hadn't been aware that asking for pay in lieu had been an option. 

I had no need for additional time off, so my manager noted the request for me and advised it would be paid in the final pay run of the year. When I received my payslip in December, I noticed the holiday hours hadn't been included so spoke to my manager to confirmed the request had been put in (I'd seen her write it) and to speak to the senior manager who deals with payroll. When I did this, I was advised that normal policy was that holidays had to be taken, not paid, however as my manager had authorised this it would be honoured and paid in the next pay run.

Received my payslip last week and again the hours weren't included, so I emailed to query this and the deputy manager responded to say the the previous holiday period had now ended and they couldn't pay me for these hours. They confirmed in writing that they had said it would be honoured, but also said that the manager had told me I needed to submit a further request in December - this wasn't the case, had I been told to do this I would of course have done so.

Just looking for some guidance really, I've submitted a grievance today and waiting to hear back. Feel quite frustrated as the only reason I didn't book and take the time off was my manager advising that it would be paid - otherwise I'd have taken the time. I've acted purely on that information - if it was wrong, I'm sure it wasn't deliberate but it has now left me almost 3 shifts out of pocket. Had either my manager, or the senior manager I spoke to in December advised that I needed to take any further action, or that it couldn't be paid but I could take the time I was entitled to off then I would of course have done so. 

Devongardener

Under the Working Time Directive you can’t be paid for unused statutory holiday entitlement (i.e. 5.6 weeks, or pro rata if part time).
However if you are entitled to additional discretionary company holiday, that can be paid.