Company won't cancel gift subscription

TrixA

I was looking to purchase a clothing subscription as a Christmas gift for my partner - one of those ones where you pay monthly and they send the recipient one item each month for an agreed period.

I found a particular company online, it sounded like what I was looking for, so I signed up to a 6-month subscription. I became a bit concerned when I didn't get any email confirmation of my purchase and subsequently found some reviews on Trustpilot suggesting the company was providing goods that were not fit-for-purpose and was potentially a scam. I immediately contacted the company through their online 'request to cancel my subscription' form, explaining that I had just placed the order but did not wish to proceed. I had no response from the company but could see they had charged my credit card. Two further emails to their customer services email also received no response. There appears to be no other way to contact them - no phone number or social media.

I opened a payment dispute via my bank, who refunded the money I had paid. However, about two weeks later I received an automated email from the company saying my subscription had been processed - this being nearly a month after placing the order. I immediately responded to that asking again to cancel the subscription. Again there was no response. A few days later and the goods have turned up, delivered by Royal Mail. I'm not sure what to do, I don't want the goods but the company are not responding to my requests to cancel. Can I just mark the package 'return to sender' and put it back in the post?

I am also concerned that they haven't actually cancelled my subscription and may attempt to take further payments, how do I prevent that happening?

eskbanker

TrixA said:

I found a particular company online, it sounded like what I was looking for, so I signed up to a 6-month subscription.

Your rights will depend on the terms you signed up to - which company is it?

DullGreyGuy

eskbanker said:

TrixA said:

I found a particular company online, it sounded like what I was looking for, so I signed up to a 6-month subscription.

Your rights will depend on the terms you signed up to - which company is it?

And how quickly you decided to cancel given there will be a cooling off period of an online purchase

TrixA

Yes, isn't there a 14 day cooling off period for online selling?

Aylesbury_Duck

Which company is it?

TrixA

It’s a small company, I’m not sure it helps to name them.

powerful_Rogue

TrixA said:

It’s a small company, I’m not sure it helps to name them.

Of course it does, so people can look at the website and give you correct advice.

Aylesbury_Duck

TrixA said:

It’s a small company, I’m not sure it helps to name them.

I'm not sure I can help, then.  Without knowing who they are and under which country's laws they operate, it's impossible to advise you of your rights.

TrixA

They are based in England, as am I.

BoGoF

TrixA said:

They are based in England, as am I.

Well that's half the question answered.......

Pollycat

TrixA said:

They are based in England, as am I.

Are you 100% sure they are based in England?