We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Buy Now Pay in a Year
Options
Hi
We bought a sofa from SCS in 2019 on
Buy Now pay in a Year. We paid £500 down so £1000 balance,the delivery of the sofa was delayed due tom Covid, the store called us and explained I asked if the balance needed to be cleared on a year from the delivery and was told by SCS that is was a year from delivery. in 2020 a payment was taken out of or bank by Creation finance - I called them to explain they had made a mistake and was told that SCS shouldn't of told us the balance was as year from receipt but a year from when the agreement was signed and we needed to go back to SCS as we now owed interest of £300. I paid the remaining balance of £946. We went back to the store in Norwich while we were in the shop the manager rang Creation and told us that they will open another account and close the original one which will clear the interest on the agreement - they will refund the £1000 that I had paid and then we pay the new agreement off with the returned £1000. After a week I hadn't received any refund so rang again and was told they decided not to do it that way and will transfer payment between the 2 agreements save time and effort, this we were told will only take days. A year goes by and we receive an arrears letter from Creation saying we had missed a payment and we now owed £800 in interest. We are now in 2024 and I have now found out that SCS only closed the 2 agreements on 13/01/2023 when they should have been closed between March 2020 and March 2022. We received a refund of £1000 and I said I will pay as soon as we get something in writing to say we only owe £1000, this is proving impossible and keep getting passed from one company to another. - HELP
We bought a sofa from SCS in 2019 on
Buy Now pay in a Year. We paid £500 down so £1000 balance,the delivery of the sofa was delayed due tom Covid, the store called us and explained I asked if the balance needed to be cleared on a year from the delivery and was told by SCS that is was a year from delivery. in 2020 a payment was taken out of or bank by Creation finance - I called them to explain they had made a mistake and was told that SCS shouldn't of told us the balance was as year from receipt but a year from when the agreement was signed and we needed to go back to SCS as we now owed interest of £300. I paid the remaining balance of £946. We went back to the store in Norwich while we were in the shop the manager rang Creation and told us that they will open another account and close the original one which will clear the interest on the agreement - they will refund the £1000 that I had paid and then we pay the new agreement off with the returned £1000. After a week I hadn't received any refund so rang again and was told they decided not to do it that way and will transfer payment between the 2 agreements save time and effort, this we were told will only take days. A year goes by and we receive an arrears letter from Creation saying we had missed a payment and we now owed £800 in interest. We are now in 2024 and I have now found out that SCS only closed the 2 agreements on 13/01/2023 when they should have been closed between March 2020 and March 2022. We received a refund of £1000 and I said I will pay as soon as we get something in writing to say we only owe £1000, this is proving impossible and keep getting passed from one company to another. - HELP
0
Comments
-
Have you submitted a formal complaint in writing to the firm?
Sam Vimes' Boots Theory of Socioeconomic Unfairness:
People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.3K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards