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Can't Find Account Number for DMP

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Hi all,

Hope you are all keeping your chins up at this time of year.
I am filling out account numbers etc for a DMP with step change. The issue is that paypal only use email accounts as the account number. this is world wide and of course the box on SC will not allow email address to be entered. has any of you good people come upon this and found a work around.

many thanks.

Comments

  • Brie
    Brie Posts: 14,484 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Is there anything like an account or reference number on any of your credit reports??
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

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  • sourcrates
    sourcrates Posts: 31,405 Ambassador
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    edited 30 December 2023 at 6:58PM
    Don`t rush into debt management too soon.

    If this is a PayPal credit debt, wait until they assign the debt to a debt collector, usually Moorcroft or the like.

    The DCA will attach a reference number to the account and will then write to you asking for payment.

    You can then use that reference number to identify the account.
    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • Thanks for the info, appreciated

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