HMRC Tax Refund Delay

I received my P800 dated 1/10/23 and subsequently claimed my calculated tax refund of £2702.06 via the online portal (to be paid direct to my personal bank account) on 12/10/23. To date (15/12/23) no refund has been received. Have phoned direct 08/11 and waited 45min to talk to an individual who actually said that since it was showing as pending it would do more harm than good to interfere. Had an online chat 13/11 which talked about extra security checks??? Currently shows HMRC is PROCESSING your refund. Unable to email HMRC and no idea what is going on. Is anyone else experiencing this delay? it is a lot of money to be overcharged!

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