We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Train cancellation and unable to access platform due to congestion - trying to claim taxi fare
KennyH1
Posts: 218 Forumite
We (family of 4 - children 7&12)) travelled from Narborough to Bham New Street on the 2nd December. Upon returning to New Street for the return journey, the next train home (19:52) was cancelled. We waited an hour for the next train (20:52) only to be barred access to the platform due to congestion making us miss the next train. Having no certainty of gaining access to the platform for the 21:52 train we decided to take a taxi back to Narborough at a cost of £90. I have emailed cross country trains to ask about reclaiming the taxi fare but they are yet to respond after 11days.
Does anyone have any advice about making contact / claiming back the taxi fare?
Does anyone have any advice about making contact / claiming back the taxi fare?
0
Comments
-
I don't know but from what you've written I doubt it. You had an hour to try and get to the platform inbetween missing 20.52 and the next train at 21.52. Did you fetch your predicament to any staff? . I was once caught in a similar situation in Edinburgh and the staff moved us to a 'holding area' to ensure we got on an available train. The train company may well take the view that you assumed you wouldn't be able to rather than making another attempt first or alerting staff to the situation and the decision taken to use a taxi was your choice. Hopefully you'll receive a more positive reply from the train company soon.0
-
Spendless said:You had an hour to try and get to the platform inbetween missing 20.52 and the next train at 21.52.
2 -
Spendless said:I don't know but from what you've written I doubt it. You had an hour to try and get to the platform inbetween missing 20.52 and the next train at 21.52. Did you fetch your predicament to any staff? . I was once caught in a similar situation in Edinburgh and the staff moved us to a 'holding area' to ensure we got on an available train. The train company may well take the view that you assumed you wouldn't be able to rather than making another attempt first or alerting staff to the situation and the decision taken to use a taxi was your choice. Hopefully you'll receive a more positive reply from the train company soon.0
-
Just a quick update to everyone - Cross Country trains have agreed to refund the taxi fare.3
Categories
- All Categories
- 346.6K Banking & Borrowing
- 251.4K Reduce Debt & Boost Income
- 451.4K Spending & Discounts
- 238.8K Work, Benefits & Business
- 614.3K Mortgages, Homes & Bills
- 174.8K Life & Family
- 252.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards