Virgin/02 lost my daughter's phone number

littleboo

Who issued the number originally, was it Virgin? If not, it might be worth going to back to the original provider and seeing if they can help

Grumpy_chap

Grumpy_chap said:

I can't help other than this appears to be an issue with Virgin.  Not just their mobile numbers either.
My Accountant lost his business number recently - during the change of contracts with Virgin - and ended up with an entirely new number.
This week, Virgin have migrated my service from analogue to digital (internet) phone and currently don't know where my number is or if / when my original land line number will recover.
There must be a big cupboard somewhere with all these lost numbers hiding away.
I know this does not help, but it may assist to manage the OP's expectations.
I guess it will affect us all because all the lost numbers will mean that OFCOM need to add another digit to every phone number so there are enough to go around.

In the sense of fairness, I am pleased to update that Virgin Media found my phone number and managed to reallocate it to my phone line.
It was not an easy process, it involved far too many hours on the phone to the helpline, and throughout it all I was in the position of being signed up for another two-year contract regardless.  I suspect the willingness of Virgin Media to actually help for someone, like in the OP's case, who had ceased to be a customer would be even lower.

That said, the whole migration and re-signing thing has been far more complicated than it ought to.
I was a satisfied customer and my contract price agreement reached the natural end of cycle.
Virgin Media sent a message  advising I was out of contract and offered for me to call them up for a new deal.  The new deal was £1 monthly less than the old deal, slightly faster broadband, 6 months half price and guaranteed no price rises for two years.  A no brainer.

The new equipment was installed but, unfortunately, not reliable.  Virgin Media attended today and kept swapping out to brand new modems until they found one that worked.  The third swap (so fourth in total) seems to operate as it should.  I did watch and each was taken from a sealed package, so either brand new or "factory refurbished".  I am amazed that they have such low quality products really, especially given that Virgin Media carry the cost of resolving faults.

For reasons that make no sense to me, Virgin Media then closed the old account and cancelled the direct debit, leaving a balance of £22 that I can't now pay (it would seem) but also daily offers to apply a late fee...
The new account has a new account number which I am unable to access on the Virgin Media portal so I can't set up direct debit for that either.
More time to be wasted in contacting their customer services - every call seems to be at least 2 hours...