Paid off sub-account at TSB via CHAPS and not showing

HSBC told me it would happen on the same day but my mortgage balance is still the same... I paid it yesterday just before 12.

Am I being paranoid?

Comments

  • Hoenir
    Hoenir Posts: 1,138
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    edited 6 December 2023 at 7:30PM
    Quick answer is yes. 

    The task will be sitting in a queue awaiting to be processed. 
  • user1977
    user1977 Posts: 13,262
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    Yes you are.

    Payments typically don't go immediately into the relevant mortgage account. But it will be backdated to the date you paid.
  • Edi81
    Edi81 Posts: 1,422
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    Despite our ability to send money instantly there are still a lot of manual back office processes in existence across banking. 
    Be patient. 
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