Insurance claim.. wrong information

LibbyL92

So for the last year I’ve been going through insurance claim. As I fell ill abroad last year (USA) 

cutting a long story short I was due to receive a determination today to say wether or not the insurance are paying out.

I call up this afternoon and the insurance worker informed me that the claim is successful and they will be making full payment to the hospital. I cried with joy. They went on to explain the next steps and how it could take a few weeks to fully settle. But it was all positive and being handled. Great. Huge weight lifted. 

fast forward two hours I get a phone call from the insurance… a different person this time who informs me that the previous member of staff has given me false information and made a big mistake, that they ARE NOT paying out and my claim has fallen through. 

by this point I’m besides myself. Crushed. 

they’ve offered me £200 compensation for the mistake. 

I don’t know where to go with this. The reasons for denying the claim is because I didnt declare medication I was prescribed 18 months ago. (My sickness was not due to or related to anything to do with that medication) oversight. Ok. 

But to tell me my claim is successful and completely snatch it away from me again a few hours later…. Surely that’s a big mistake? 

I feel crushed.

Apologies if this is in the wrong place…

marcia_

LibbyL92 said:

So for the last year I’ve been going through insurance claim. As I fell ill abroad last year (USA) 

cutting a long story short I was due to receive a determination today to say wether or not the insurance are paying out.

I call up this afternoon and the insurance worker informed me that the claim is successful and they will be making full payment to the hospital. I cried with joy. They went on to explain the next steps and how it could take a few weeks to fully settle. But it was all positive and being handled. Great. Huge weight lifted. 

fast forward two hours I get a phone call from the insurance… a different person this time who informs me that the previous member of staff has given me false information and made a big mistake, that they ARE NOT paying out and my claim has fallen through. 

by this point I’m besides myself. Crushed. 

they’ve offered me £200 compensation for the mistake. 

I don’t know where to go with this. The reasons for denying the claim is because I didnt declare medication I was prescribed 18 months ago. (My sickness was not due to or related to anything to do with that medication) oversight. Ok. 

But to tell me my claim is successful and completely snatch it away from me again a few hours later…. Surely that’s a big mistake? 

I feel crushed.

Apologies if this is in the wrong place…

 Not declaring medical background is a legitimate reason for refusing your claim 

LibbyL92

marcia_ said:

LibbyL92 said:

So for the last year I’ve been going through insurance claim. As I fell ill abroad last year (USA) 

cutting a long story short I was due to receive a determination today to say wether or not the insurance are paying out.

I call up this afternoon and the insurance worker informed me that the claim is successful and they will be making full payment to the hospital. I cried with joy. They went on to explain the next steps and how it could take a few weeks to fully settle. But it was all positive and being handled. Great. Huge weight lifted. 

fast forward two hours I get a phone call from the insurance… a different person this time who informs me that the previous member of staff has given me false information and made a big mistake, that they ARE NOT paying out and my claim has fallen through. 

by this point I’m besides myself. Crushed. 

they’ve offered me £200 compensation for the mistake. 

I don’t know where to go with this. The reasons for denying the claim is because I didnt declare medication I was prescribed 18 months ago. (My sickness was not due to or related to anything to do with that medication) oversight. Ok. 

But to tell me my claim is successful and completely snatch it away from me again a few hours later…. Surely that’s a big mistake? 

I feel crushed.

Apologies if this is in the wrong place…

 Not declaring medical background is a legitimate reason for refusing your claim 

It was medication that I never actually took. But I’ve accepted that. 

I’m more so angry and upset that they accepted the claim and an hour later said it was a mistake. 

sourcrates

If you can`t pay this debt, don`t worry.

American debts won`t be enforced over here, as there is no reciprocal agreement in place to do so, you may get a few angry letters threatening this, that and the other, but aside from that there is little else they can do.

Just don`t go back to the US again.