Payment problems Error Pets at Home?

I am trying to order from Pets At Home Website and before i even get to enter my card details i get the following Error: Punch out Error 

There appears to have been a problem during the payment process,
we apologise for the inconvenience.

This could be due to the payment method used for this transaction.

Please click on the button below and try again with an alternative payment method.

If you are using our "Saved card" payment method please try again by selecting the "Debit / Credit Card" or "Paypal" options available.

I have contacted them and was told the usual use our app instead, clear the cache or use a different browser none of which has worked. 

I want to order online so i can go through a cashback site as orders through the app are not eligible for cashback.

Any ideas?

Time Is The Enemy!

Comments

  • born_again
    born_again Posts: 13,557
    First Anniversary First Post Name Dropper
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    Sounds like their payment processer has a issue.

    You could try a different browser.
    Life in the slow lane
  • Sounds like their payment processer has a issue.

    You could try a different browser.
    I tried Chrome and when that failed Edge but the same error comes up, the web chat agent at the store had no solution apart from download our app or try using incognito web page.
    Time Is The Enemy!
  • sarah1972
    sarah1972 Posts: 18,804
    Homepage Hero I won, I won, I won! I've been Money Tipped! Debt-free and Proud!
    Senior Ambassador
    I am trying to order from Pets At Home Website and before i even get to enter my card details i get the following Error: Punch out Error 

    There appears to have been a problem during the payment process,
    we apologise for the inconvenience.

    This could be due to the payment method used for this transaction.

    Please click on the button below and try again with an alternative payment method.

    If you are using our "Saved card" payment method please try again by selecting the "Debit / Credit Card" or "Paypal" options available.

    I have contacted them and was told the usual use our app instead, clear the cache or use a different browser none of which has worked. 

    I want to order online so i can go through a cashback site as orders through the app are not eligible for cashback.

    Any ideas?

    Have you tried as they suggested and changed payment method? Does PayPal go through?
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
  • sarah1972 said:
    I am trying to order from Pets At Home Website and before i even get to enter my card details i get the following Error: Punch out Error 

    There appears to have been a problem during the payment process,
    we apologise for the inconvenience.

    This could be due to the payment method used for this transaction.

    Please click on the button below and try again with an alternative payment method.

    If you are using our "Saved card" payment method please try again by selecting the "Debit / Credit Card" or "Paypal" options available.

    I have contacted them and was told the usual use our app instead, clear the cache or use a different browser none of which has worked. 

    I want to order online so i can go through a cashback site as orders through the app are not eligible for cashback.

    Any ideas?

    Have you tried as they suggested and changed payment method? Does PayPal go through?
    Yes thanks, I have tried clicking PayPal as payment method and it takes me to the PayPal Login page.
    I have now used this method to pay instead so although it does not explain the fault it has given me a solution.
    Time Is The Enemy!
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