Advantis want to review my payment

I have yet to make a payment on my NT and council tax ipa and Advantis want to review the payment set up with the OR.  They are insisting I provide my last two payslips but I pointed out that my UC was going to be reduced as a result of the NT tax code so that needed to be factored in.

Is this normal? Is there any bonus for them if they can get higher payments?
I'm Ever hopeful!
:j:j:j:j

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