M&S Sparks Delivery Pass Offer Problems

menagerieof7

Has anyone else had a problem activating an M&S Sparks Delivery Pass Offer?  I received a promotional email from M&S on Friday inviting me to purchase a £25 annual Delivery Pass as a Sparks offer.  Despite repeated efforts to click on the link provided, it won't work.  Also, the Delivery Pass offer does not appear on my Sparks Offers page.
Having rung M&S Customer Services to no avail, I am wondering if anyone has had the same experience and whether it is a technical problem their end?
Customer Services have been abysmal passing me from pillar to post, including for some reason, M&S Bank twice!  So far I have made a total of 4 lengthy phone calls to numbers they provided and on the last occasion was put on hold for 11 minutes, then disconnected...
I would be most grateful for any (helpful) comments.
Thank you.

sarah1972

Pmd the team to move to an actual board as it’s currently not posted on one.  

menagerieof7

Thanks Sarah.  It's the first time I've ever posted on a forum and I wasn't sure whether I'd clicked on the correct topic.  My apologies for any inconvenience.

sarah1972

menagerieof7 said:

Thanks Sarah.  It's the first time I've ever posted on a forum and I wasn't sure whether I'd clicked on the correct topic.  My apologies for any inconvenience.

No problem at all. Hope you get to the bottom of it x