M&S Sparks Delivery Pass Offer Problems

menagerieof7
menagerieof7 Posts: 7
First Post First Anniversary Combo Breaker
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edited 27 November 2023 at 3:48PM in Shop but don't drop
Has anyone else had a problem activating an M&S Sparks Delivery Pass Offer?  I received a promotional email from M&S on Friday inviting me to purchase a £25 annual Delivery Pass as a Sparks offer.  Despite repeated efforts to click on the link provided, it won't work.  Also, the Delivery Pass offer does not appear on my Sparks Offers page.
Having rung M&S Customer Services to no avail, I am wondering if anyone has had the same experience and whether it is a technical problem their end?
Customer Services have been abysmal passing me from pillar to post, including for some reason, M&S Bank twice!  So far I have made a total of 4 lengthy phone calls to numbers they provided and on the last occasion was put on hold for 11 minutes, then disconnected...
I would be most grateful for any (helpful) comments.
Thank you.

Comments

  • sarah1972
    sarah1972 Posts: 18,801
    Homepage Hero I won, I won, I won! I've been Money Tipped! Debt-free and Proud!
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    edited 27 November 2023 at 4:36PM
    Pmd the team to move to an actual board as it’s currently not posted on one.  


    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
  • Thanks Sarah.  It's the first time I've ever posted on a forum and I wasn't sure whether I'd clicked on the correct topic.  My apologies for any inconvenience.
  • sarah1972
    sarah1972 Posts: 18,801
    Homepage Hero I won, I won, I won! I've been Money Tipped! Debt-free and Proud!
    Senior Ambassador
    Thanks Sarah.  It's the first time I've ever posted on a forum and I wasn't sure whether I'd clicked on the correct topic.  My apologies for any inconvenience.
    No problem at all. Hope you get to the bottom of it x
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.
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