Feeling helpless - mental health, redundancy, physical health
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Clara555
Posts: 19 Forumite
Please be kind. I can't categorise my thoughts very well as brain fog and anxiety. So I've tried to bullet point:
Sorry this is rambling, the community has so much good advice but I am struggling to understand what to do in my situation. The debts are £38k. I feel sick. It is affecting my ability to get better physically and move forward without this sickening weight on me.
- I've worked all my life, in professional role and have a mortgage with my husband. Two kids - teenager/nearly teenager
- Two years ago I suddenly fell ill, was signed off on long term sick, told by NHS urgent op needed, a year later had the actual operation (6 months after pre-op).
- During this time, I was made redundant whilst on long term sick.
- The illness affected me both mentally and physically - commonly known by clinicians. I am under consultant care and various other NHS departments for physical health following op. My mental health has got progressively worse.
- I got made redundant just before my operation and have during these two years accrued credit card debts (3 different cards trying to move them around 0 balance etc) trying to make ends meet.
- My mental health has made it impossible to concentrate or manage my money. My clinicians and GP have written letters outlining this. My GP has written a DMHEF form. I am going to discuss this during CBT as not feeling can be responsible for monies.
- Under guidance of various debt charities I sent the DMGEF, clinical letters and budget etc to one creditor to ask for a write off, with a £1 monthly contribution.
- I sent this to Virgin CC in the afternoon. The following morning I had an email back that felt generic saying as I had taken out the card in July, they couldn't pass it on to the relevant department or write off the debt. I don't understand this and have questioned it. The said they would freeze interest and set an amount to pay in my statement. I can't find this information and it wasn't in the letter. I stated that I have swallowing and vocal problems post op but the creditor I sent to (Virgin) added a phone number for me to call - feel this is not helpful at all.
- I have no income, have done budgets with Step Change (suggested breathing space - not done yet as was confused) and also budget with National Debtline. I am not well enough to work. I have stated this.
- We do not have any money left over to pay any back. I am petrified about losing our house ( we have just under 3 years left on our current 5 fixed rate).
- I don't know what to do. I didn't expect a magic wand but have never asked for anything in life and now I am really vulnerable feel like no one to help. Our marriage has been rocky so not told my husband.
- I spoke to one charity who had been helpful and encouraged me to go for write off. I have updated them and now they are just scaring me with information about court orders etc. I feel so hopeless.
- I have gone from high achieving professional to an absolute mess, physically and mentally, I can't think straight. I don't know where to turn. I am so embarrassed. I am hoping the CBT will help but need some practical help.
- Do I send the DMHEF to the other two creditors Barclaycard and Halifax (been with for over 20 years with both and mortgage with the later)? How do I move forward with Virgin?
- Do I get someone to act on my behalf - please don't suggest family or friends I am too embarrassed. Is there someone who can act as a debt advisor? National Debtline say they can't. Do CAB? Are they neutral? Are Stepchange?
Sorry this is rambling, the community has so much good advice but I am struggling to understand what to do in my situation. The debts are £38k. I feel sick. It is affecting my ability to get better physically and move forward without this sickening weight on me.
2
Comments
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Can anyone help? Thank you .
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Sounds like it might be helpful to work with someone like CAP who will see you face-to-face, because that will mean they can go at your pace. They will let you know what your options are, and give you moral/pastoral support.3
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First things first - but potentially an important point. You mention credit cards, but also say you're frightened of losing your home. Do you have secured debts as well? Credit card debt is NOT secured, and so your home is safe. If you fail to pay a debt that is secured on your home though, that would be another question.
Second point from me -and since you've mentioned the mortgage. Do you have enough income from your husband plus any benefits that you are entitled to* to cover the mortgage? Can you also cover the other priority bills - so utilities, council tax, food, necessary travel to work (husband) and medical appointments (you)?
* benefits - have you claimed anything you are entitled to? I'm not knowledgeable on that side of things but someone else will know more, however, ESA or whatever its current equivalent might fit for you? there are benefit checkers online that allow you to check what you ought to be claiming though.
🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00
Balance as at 31/12/23 = £112,000.00SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her3 -
EssexHebridean said:First things first - but potentially an important point. You mention credit cards, but also say you're frightened of losing your home. Do you have secured debts as well? Credit card debt is NOT secured, and so your home is safe. If you fail to pay a debt that is secured on your home though, that would be another question.
Second point from me -and since you've mentioned the mortgage. Do you have enough income from your husband plus any benefits that you are entitled to* to cover the mortgage? Can you also cover the other priority bills - so utilities, council tax, food, necessary travel to work (husband) and medical appointments (you)?
* benefits - have you claimed anything you are entitled to? I'm not knowledgeable on that side of things but someone else will know more, however, ESA or whatever its current equivalent might fit for you? there are benefit checkers online that allow you to check what you ought to be claiming though.1 -
YBR said:Sounds like it might be helpful to work with someone like CAP who will see you face-to-face, because that will mean they can go at your pace. They will let you know what your options are, and give you moral/pastoral support.
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Cap are Christians Against Poverty. You can see what they offer in your area here
https://capuk.org/get-help
The problem with debt advice is that they have to give you a lecture on the whole spectrum of debt advice. I've often said that if your GP worked in the same way, they would have to tell you about all the conditions you didn't have and all the treatments you weren't going to get
You are not going to lose your house because of non-priority credit card debt. If you can't afford to pay, then stop. Keep nagging about writeoffs using the DMHEF form4 -
Generally speaking, people in your situation have a high degree of success in getting non priority debts written off due to health issues.
We had a poster a few months ago, very similar situation to yourself, terrified her home would be taken, reassured her that was not going to be the case, and to date she has had tens of thousands of pounds of her debts wiped out.
A more recent post this week, where the poster has had 19k written off by various creditors due to ill health.
Honestly, in the circumstances you describe, you just have tell them your situation, you can`t afford to pay anything due to your health issues, and keep on playing that tune, you will get results.I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter5 -
Credit card debts will not affect your home and they cannot force you to sell. Unsecured debts come at the bottom of the pile.
If you are ill and have no income then stop paying and wait for them to default and stop interest. If there is little chance of your circumstances improving in the near future you could ask for the debts to be written off. If you are struggling to deal with all of this then contact your local CAB office as they have debt counsellors who could help you.I’m a Forum Ambassador and I support the Forum Team on the Debt free Wannabe, Budgeting and Banking and Savings and Investment boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.2 -
sourcrates said:
A more recent post this week, where the poster has had 19k written off by various creditors due to ill health.2021 Decluttering Awards: ⭐⭐🥇🥇🥇🥇🥇🥇 2022 Decluttering Awards: 🥇
2023 Decluttering Awards: 🥇 🏅🏅🥇
2024 Decluttering Awards: 🥇3 -
Please do not worry yourself, all that will happen in the short term is phone calls, texts & letters....I urge you to write to the companys telling them you will only speak to them via writing / post, it will save you so much un-due stressYour home is safe if it's just credit cards. With the cost of living, many, many people find themselves unable to pay bills, so the companys either accept what they get / what they are given...(even if it's £1 a month!) or pass it onto another who will, please take the amazing advice given on here, they've been through situations & come out the other side & you can too1
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