Getting through to a human at HMRC

Green_hopeful Forumite Posts: 461
Tenth Anniversary 100 Posts Name Dropper
So I was waiting for a tax refund. I tried the web chat and the phone number but couldn’t get a human.  I found on the HMRC customer forum that if you type adviser in the web chat it transfers you to a human instead of the robot. Very helpful. She was able to tell me what has happened to my application and when I might get the payment. 


  • p00hsticks
    p00hsticks Forumite Posts: 12,424
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I've found that a lot of these web chatbots (for banks, utility comanies etc) will connect you through to a human if you type in something like 'I want to speak to a human' , although you may get put in a queue and told to wait
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