Capita taking the proverbial?

dunstonh

eskbanker said:

dunstonh said:
Focus on the things that Capita are getting wrong and not on the things they need to do.

Not sure I'm understanding what you're suggesting here, but would have thought it makes more sense for OP to focus on what needs to be done, rather than dwelling on perceived Capita shortcomings?

I was referring to the list of complaints in respect of the complaint being made. 

But I also agree with you.

Albermarle

Marcon said:

MallyGirl said:

It will be simpler to provide the documentation they ask for. That is not justifying your use of the name, it is allowing them to tick the right boxes in the Know Your Customer (KYC) and anti money laundering processes. If you have had your bank account for a while then you could have opened it under less stringent rules than we have today.

Quite - and, in these days of mega scam problems, the processes are there to provide the customer with protection. Rather than railing against it, perhaps recognising it for what it is will lower OP's blood pressure!

Although when dealing with these large pension administrators, a rise in blood pressure is almost inevitable at some point !