Argos / Habitat - Return possible for assembled furniture?

sho_me_da_money

Hi Forum,

I bought a piece of furniture 10 days ago online and had it delivered last week. It came in a flat pack.

I fully built and assembled it per instructions and threw away the box at the time.

The more I see it each day, the more I realise it just isn't the right size for the space.

Is it possible way to return the item and get a full refund? I know IKEA accept fully assembled items and was curious to know if Argos / Habitat would do the same?

Thanks.

Keep_pedalling

From their website.

If you've changed your mind and need to return an item, you have 30 days from the date of collection or from the date of delivery to return your item(s). Your item(s) needs to be:

• Unused and with all original components
• In its original packaging (with the tags if applicable)
• In a resaleable condition

Even with IKEA if you want to return it fully assembled you have to take it to the store yourself, if you want them to collect it you have to disassemble it and you will be charged a fee for collection.

[Deleted User]

With Argos, you would need to dismantle and box it all back up as received. They won’t take your item back fully built, it wouldn’t be resaleable for them, it wouldn’t fit back in with their logistics system of boxed, barcoded, and processed into shipping at the speed of light.

Your avenue here would be to eBay or gumtree it, with a nice discount. If it’s a popular piece you should be able to find a buyer.

And stop throwing away boxes until you’re sure you want to keep stuff.

sho_me_da_money

So return and refund accepted.

Dismantle and put it all in black bin bags is what Customer Service told me via their online chat. From a little Googling, I believe there are differences in return policies with regards to buying a product with Argos online versus in-store. I think its something to do with the Consumer Contracts Regulations.

Luckily I had a spare box that was almost the exact same size of the original box I threw away. For reference, here is a transcript of the online chat:

------START OF TRANSCRIPT------

2023-09-15 09:49:04 [A:Jemma] Thanks for taking the time to chat today, How can I help?

2023-09-15 09:49:08 [C:ME ] I purchased a piece of furniture online. It came as a flat pack and has been fully assembled, The original box and paper work was thrown away. The drawer keeps catching the lip of the cabinet and over time will cause damage. The product is not fit for purpose. Please can you tell me how I can obtain a full refund of this item as it is fully assembled and there is no original packaging? Thank you

2023-09-15 09:50:30 [A:Jemma] Hello <masked out for privacy>, thank you for getting in touch with Argos, you’re chatting with Jemma. To enable me to help you, I first need you to confirm some security information. Please can you confirm your surname, or
der number, post code, contact number and if you are the owner of the online account that was used to place this order?

2023-09-15 09:53:43 [C:ME ] <masked out for privacy>. Yes, I am the owner.

2023-09-15 09:55:34 [A:Jemma] Thanks for your patience...

2023-09-15 09:58:36 [A:Jemma] You will need to disassemble this and cover it best you can please, this can be with bin bags, as long as the item is covered

------END OF TRANSCRIPT------

sho_me_da_money

Refund fully processed.

Hope this helps anyone in the future.