Delivered prawn pasta ready meal 10 days out of date

 Delivered prawn pasta ready meal 10 days out of date. Contacted customer services at Sainsburys who are looking into it but will there be a record of the expiry details their end? Still got the product and was hoping to try it in date. What will come of this? Surely they'll refund or replace at the very least? 

Comments

  • Brie
    Brie Posts: 14,225 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I'd be binning it asap.  But first ensure you have photos of your receipt, front, back and date on the package and note whomever you talk to at Sainsburys.  I have supplied similar evidence for items from Tescos or others and generally get emailed a voucher for the amount spend and another amount for messing up.  So maybe £8.99 if the meal was £3.99 and they bung in an extra £5.  

    Important thing always with these is to be polite and understanding that people make mistakes - seems to work well for me at least!!!   (not implying you wouldn't be of course!)

    Someone mentioned to me once how packing is done in shop for deliveries and I was shocked at the number of items they were expected to pick in a very short time (as in 5 per minute or something).  Basically seemed to equate to someone dashing about the shop at full tilt which means that something out of date would very easily be missed.  I always visualise someone shopping for all the food for a long weekend for 12 people in the last 10 minutes before the shop shuts on Christmas eve.
    I’m a Forum Ambassador and I support the Forum Team on Debt Free Wannabe and Old Style Money Saving boards.  If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    "Never retract, never explain, never apologise; get things done and let them howl.”  Nellie McClung
    ⭐️🏅😇
  • Ayr_Rage
    Ayr_Rage Posts: 2,385 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 30 August 2023 at 6:06PM
    Take some photographic evidence prior to putting it in the bin !

    You may get a goodwill gesture for their error along with a refund.
  • PLRFD
    PLRFD Posts: 1,181 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Prawns and 10 days out of date is unacceptable.
  • pramsay13
    pramsay13 Posts: 2,118 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    How did they taste?
  • GaleSF63
    GaleSF63 Posts: 1,541 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Or if you want to keep it till it's resolved put it in the freezer.
  • sarah1972
    sarah1972 Posts: 19,384 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Adamc said:
     Delivered prawn pasta ready meal 10 days out of date. Contacted customer services at Sainsburys who are looking into it but will there be a record of the expiry details their end? Still got the product and was hoping to try it in date. What will come of this? Surely they'll refund or replace at the very least? 
    They won’t send out a driver to replace the meal. They should have already refunded you when you called them. 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • WYSPECIAL
    WYSPECIAL Posts: 729 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Unlikely to be 10 days beyond shelf life.
     More likely to have been incorrectly date coded when produced. If it was genuinely ten days out of date the packaging would probably be all blown.
    If you’ve reported it get it thrown away.
  • Adamc
    Adamc Posts: 454 Forumite
    Part of the Furniture 100 Posts Name Dropper
    They've refunded me  :)
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350K Banking & Borrowing
  • 252.7K Reduce Debt & Boost Income
  • 453.1K Spending & Discounts
  • 243K Work, Benefits & Business
  • 597.3K Mortgages, Homes & Bills
  • 176.5K Life & Family
  • 256K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.