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Pensions Ombudsman individual emails

Hi, I have a case open with TPO and they left me a voice message to contact them, with no direct phone number or email address.  They seldom answer their enquiries number and the general email inbox takes forever to get anything back.  I wondered if any of you good people have had email correspondence with named individual at TPO and could help me out with the addressing protocol they use, I have tried firstname.surname@pensions-ombudsman.org.uk but it bounced back.

Many Thanks
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