Bought a TV off Very.com with a Very Pay account and it has not shown up on account

Ma133
Ma133 Forumite Posts: 1 Newbie
in Loans
I bought a 50 Samsung TV off Very.com with a Very Pay account with a credit limit of £750, but after I had ordered the TV the amount it cost did not show up in the Very Pay account just in the orders.

I had ordered a 43 inch TV about an hour before and cancelled it on Very and I don't know if it somehow caused a glitch in their system.

Afterwards I got an email saying the 50 inch TV is going to be dispatched soon and then an email saying they want me to phone them about my account.

What is going on?

Comments

  • cymruchris
    cymruchris Forumite Posts: 4,525
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
    Forumite
    Ma133 said:
    saying they want me to phone them about my account.

    What is going on?
    Probably best to phone them about your account to find out what is going on.
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • sourcrates
    sourcrates Forumite, Ambassador Posts: 27,642
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Ambassador
    edited 22 August at 11:57PM
    I agree, this may help -

    Very Customer Care Team, Complaints & Automated Payment Service

    Freephone

    0800 11 00 00

    available

    Monday to Friday 8am - 6pm, Saturday 9am - 4pm

    I’m a Forum Ambassador and I support the Forum Team on the Debt free wannabe, Credit file and ratings, and Bankruptcy and living with it boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected]. All views are my own and not the official line of MoneySavingExpert.For free non-judgemental debt advice, contact either Stepchange, National Debtline, or CitizensAdviceBureaux.Link to SOA Calculator- https://www.stoozing.com/soa.php The "provit letter" is here-https://forums.moneysavingexpert.com/discussion/2607247/letter-when-you-know-nothing-about-about-the-debt-aka-prove-it-letter
  • retiredbanker1
    retiredbanker1 Forumite Posts: 95
    10 Posts Name Dropper
    Forumite
    If you don't phone don't expect the tv to actually be delivered.

    Is the account with Very fairly new? They may want to you discuss affordability if this is taking you close to your limit with them.

    They will not want a complaint down the line that you cannot afford to repay and that they should have checked that you can make the repayments.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 338.7K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.5K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.7K Mortgages, Homes & Bills
  • 171K Life & Family
  • 243.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards