Sent Debt Proof letter but it was ignored, now ive been passed to collector.

Hello All,

I sent a debt proof letter to people acting on behalf of AMEX (AIC) who I think ignored it (I have proof of delivery) and I've now been passed to NCO Europe for collection.

Should they have sent it for collection? Do I have any recourse against them (AMEX or AIC)?

Many Thanks in advance.

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